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Great Southern Bank
- Banks
- Springfield, MO
About this business
You can rely on us for trusted financial guidance, affordable options, and convenient services. Visit your nearest Springfield location to get started. Member FDIC | Equal Housing Lender
Location details
2735 W Chestnut St, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Their online site works very well, but if you primarily use a debit card for your day to day transactions - BUCKLE UP. I can't even buy 5 gal of diesel for my tractor, then 5 gal (different can) of NO Ethanol fuel for my lawn mower without their fraud watch team shutting my account down. 5 TIMES THIS YEAR, I've had to get in touch with them and jump through hoops to get my debit card reactivated. Most recently, on a trip to another state, the shut off my card after a small gasoline purchase, after I had personally walke... read more
I recently discovered a data breach on another online service, unrelated to my bank. Using due diligence I informed my bank and closed and reopened another account. They then said I COULD NOT USE THEIR ONLINE BANKING until I have my computer scanned for viruses. How can I secure my account if I have no access to my finances?!?! DONE with you GSB. I'll go where they support me better.
Disgrace. Should NOT. EVER. BE Open For Business To ANYONE. Poor. Poor. Poor. Poor. Poor. Poor. Filthy Service. Not To Mention Unrealistic Expectations. Lacking Communication Skills. Communicating English Zero Percent Score. Poorest Bank Ive Ever Witnessed. Embarrassed They Exist. Loyalty To Costumers Score - 0. Need A **************** On How To Treat People. Need Better Training.
Will not work with you when you behind on your payment.
We took out a loan for a new truck from Great Southern in October of 2018. Paid like clockwork. Then, in 2020, we started paying 2 or 3 months ahead of each payment due date AND PROVIDED SEPARATE PAYMENT COUPONS TO MAKE SURE THEY JUST DIDN'T APPLY THE EXTRA PAYMENTS TO PRINCIPAL, we even MADE SURE THE TELLERS IN JOPLIN, MISSOURI KNEW THESE WERE SEPARATE PAYMENTS But Great Southern loves to play 'gotcha' and would apply it principal anyway, and THEN send MULTIPLE COMPUTER GENERATED LATE PAYMENT NOTICES never acknowledging tha... read more
My branch where I have banked at for years refused to issue me a cashiers check that I needed in the morning, after I arrived a couple minutes after the lobby closed the prior evening. I was told it was "policy", but I have not been able to find this policy anywhere. They sent me around town asking other businesses for cashiers checks and was told they did not issue them. I went back to my branch and asked to just get it as cash instead and was told there wasn't enough money at their branches in the entire area to give it to... read more
When I speak with the tellers in person they are wonderful. I just had a horrible experience with someone over the phone. When I changed my address, they changed all of my mothers account addresses and then got the State wrong on the address as well. I was very clear on the phone when I changed my address which account it was for and what my new address was. When I called to clear it up, the man did not apologize and was very rude and condescending in the way he spoke to me. I found that odd considering they made a mistake. ... read more
Business response:
Hi, we're sorry to hear about your experience. We apologize for the confusion and inconvenience you experienced with updating your address. Your feedback has been submitted for review to ensure this situation doesn't occur in the future. Thank you for banking with Great Southern. We appreciate your business!
It's a great bank: parking is close by; always a very friendly teller; never have to wait within 4-5 min for a teller who is customer oriented.; convenient to where we live; attractive building; Wish we had higher interest rates like those in Norfolk at EVB.
This bank is no good. On two separate occasions they have "lost" my deposits. Customer service is polite, but not helpful. With all the other banks in this area, you would be wise to make a different choice than great southern.
Business response:
At Great Southern Bank, we never like to hear of a bad customer experience. In general, we do everything we can to help our customers and strive to address customer needs and help in any way that we can. Due to customer confidentiality, we cannot address this customer's specific situation in this forum, but always encourage open dialogue between our customers and our company. To further discuss the situation, please contact us at your earliest convenience.
Frequently asked questions about Great Southern Bank
How is Great Southern Bank rated?
Great Southern Bank has a 3.5 star rating with 32 reviews.
When is Great Southern Bank open?
Great Southern Bank is closed now. It will open at 8:30 a.m.
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