Great Lakes Water Quality Lab

Frankfort Crystal Lake RV Resort 

on Google

a month ago

They are not reliable and we get no response when asked to be called back. I've left no less than 10 messages for Becky and I don't believe her staff ever gives her the message because she never returns the call. As a business owner and operator you would think they would want to know if staff isn't passing on messages and if the messages are received then a callback should happen but it hasn't. They don't show up when asked and when you give up on them they showed up late and billed for something that was no longer necessar... read more

Desiree Hensley 

on Google

4 months ago

Our family needed water samples done immediately after our children’s doctor had concerns of a possible exposure to lead within our water. We called and made an appointment. Upon arrival the worker stated we’d have results back within a couple of business days. We called, emailed, and reached out and was not given any answers to our water samples. We were told to be patient and that the results would be in soon. We NEVER heard back, so we called the health department to come out to test water, well, and septic. We also calle... read more

Chandra Ross 

on Google

6 months ago

Brought water test in on Dec 22, 2025. NO RESULTS for 111 days! I left phone messages on January 5, 21, 22, 23, 27 (8 calls that day). I sent emails asking for results on January 27, February 7, February 17, March 3. Becky said she was «working on it" via email on January 27 and February 10. I went in person to ask for the results on February 6 and the tests were not done at that time. On April 11, 2026, becky stated that it was done on January 5th and just got filed without sending, she said "lost in the shuffle" Months of ... read more

Kevin H 

on Google

9 months ago

Buyer Beware: I took a water sample in for testing on 11/14/25. It is now 1/13/26 (8+ weeks later) and they still have not sent the results. I paid a $75 fee upon dropping off the sample. I have called several times in the past few weeks and left messages, but have not heard back. They are totally unresponsive. I just started a dispute process with my credit card company in an attempt to recover the money back. I'm not sure if maybe they have gone out of business. They have utter disdain for their customers and have some of ... read more

Richard Kurtz 

on Google

a year ago

I have be using Great Lake for over five years, having well testing done twice a year. Earlier this year the report was over six weeks old before I went in and ask, “where is my report” and finally got it after a week. I took my second test in August and have not received a final report, even going in three times and promised a call, never received. Final, on the fourth visit I gave up and simply asked for a refund, hopefully I will get it.