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Graves Bros., Inc.
- Contractors
- Rochester, NY
About this business
Specializing in: - Roofing - Roof repair - Siding - Windows - Windows-Repair, Replacement & Installation - Doors - Doors, Frames, Door Accessories - Insulation - Home Energy Audit - EmPower New York - Home Remodeling
Location details
755 Winton Rd N, Rochester, NY, 14609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I hired them to replace our windows, gutters, and siding. Things started off poorly with terrible communication and delays before work even started. When work started they had 10 non - English speaking installers which is fine, but I was unable to communicate my concerns and there were problems and concerns immediately. Occasionally a “foreman” made an appearance but he didn't really know what was going on even when he was there, which was seldom. I had to take multiple days off work to keep an eye on them. I caught a bunch ... read more
I would not recommend this company. I work out of town in the construction trade and I hired this company to install new exterior doors and side our home. The siding was done very well. Only issues was the language barrier of the crew we could not communicate with. The door install was TERRIBLE. To this day our doors do not work properly. I sent photos and video the day they were completed showing they were not even secure to the house and they did not latch. With multiple complaints to the company they would not work around... read more
Business response:
We are sorry that you did not have the experience that many have come to expect. Your story has been shared with our leadership team for review and to address with our teammates to improve our future services.
Terrible workmanship! Left the job and then had to come back to fix it. Their office confused the appointment dates 3 times. I wouldn’t recommend them to my worst enemy, We had to get another a roofer nd lose a day for work in the process! My boss was not happy.
Business response:
We apologize that you did not have the experience that many have come to expect from Graves. This review has been shared with our leadership team to review and address. Someone from that team may reach out to learn more so that we can identify any opportunities for improvement in the future.
I am very happy with my new roof from Graves Bros. During installation on my roof the on site supervisor, Matt Van H***, and crew leader Manny were awesome at making sure every detail was performed and to my satisfaction. Matt went over all the detail and was great at answering my many questions. Manny kept the crew going on all the different areas at the same time. They spent 2 days on my roof and only took one half hour break in the 2 13 hours days they were here. Their was a mistake on my skylights and Graves replaced bot... read more
Business response:
Thank you for taking the time to recognize our team. We appreciate it.
Great people and very professional, yet friendly. I look forward to working with them on my new siding.
What a phenomenal experience we had getting a new roof with Graves Bros!!! During the installation of the new roof the on site Supervisor, Paul D*****, and his crew were beyond amazing!!! Paul was so friendly and kept us informed on everything. Paul’s crew were prompt, polite and did such an incredible job installing our new roof and they also did a VERY thorough job with cleanup. My husband and I have been in our house over 20 years and this was BY FAR the best experience we’ve ever had with a home improvement company.
So far our experience has been excellent with Graves Brothers. From our initial conversation and sit down with Cory and his excellent communication, to work done on the 22nd as our new roof was installed. On site supervisor Matt and the C****** crew did a great job, finishing the job with the job in one day. So, far we are pleased with everything. We now await the new gutters and bathroom light and fan. Thank you!
Business response:
Thank you for sharing your experience. We appreciate the opportunity to work with you!
Graves Brothers is a professional company with talented, hard-working, knowledgeable staff. I'm very pleased with my roof replacement & I'm looking forward to having them side my house. I highly recommend Graves Brothers.
Business response:
Thank you for sharing your experience. We appreciate the opportunity to work with you.
Graves Brothers has done repair work at my home siding and I’ve been happy with the quality of their work. I am happy to recommend them to others.
Business response:
Thank you for sharing your experience. We appreciate the opportunity to work with you.
Frequently asked questions about Graves Bros., Inc.
How is Graves Bros., Inc. rated?
Graves Bros., Inc. has a 4.3 star rating with 106 reviews.
When is Graves Bros., Inc. open?
Graves Bros., Inc. is closed now. It will open tomorrow at 8:00 a.m.
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