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Graves Bros., Inc.
- Contractors
- Rochester, NY
About this business
Specializing in: - Roofing - Roof repair - Siding - Windows - Windows-Repair, Replacement & Installation - Doors - Doors, Frames, Door Accessories - Insulation - Home Energy Audit - EmPower New York - Home Remodeling
Location details
755 Winton Rd N, Rochester, NY, 14609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very unprofessional, charged me $3000 on roof repair and leaking even worse the next day. Didn't do the work that was started in the contract... Called and left messages with management. Nobody called back. we had a third party company that didn't speak English work on our home. Couldn't ask them questions due they didn't speak any English...A total lie all the way through from the quote to finish... Their salesman called screaming at me .. This company is a scam!!! save your money go find a real roofing company!!
When looking to do our roofing/siding/windows/door project for our two car garage & mud-room, I researched and had requested quotes from several companies. The response from Graves was the best! Immediate response and appointment set up with Alex S**** for an estimate. Alex was great, explained everything, and the documentation of the quote was thorough. Alex's follow-up and willingness to adjust the project to fit our budget, as well as assist with financing options was super. The other companies' responses paled in compari... read more
Business response:
Thank you for sharing your experience. We appreciate the opportunity to work with you!
John and Nate did a great job installing the beautiful siding. They even removed a door and fixed the hole it left! We are so pleased with the results. Thank you all again. However, now we have to get the payment finished. I wrote a check when they were here, but it was not for the full payment that was given as a quote. I will call today before noon. ****** *****
Business response:
Thank you for sharing your experience. We appreciate the opportunity to work with you!
I had Graves Bros. replace the old roof on my house. I was extremely pleased with the entire experience. The project team planning the project was extremely thorough, timely, and answered my questions. The crew that replaced my roof did a first-rate job and completed the work in a single day. They went above what was specified in the contract and replaced several sheets of failing plywood underlayment. The clean up afterwards was thorough and complete. I would have no qualms again hiring Graves Bros. for any additional home ... read more
Business response:
Thank you for sharing your experience. We appreciate the opportunity to work with you.
We had an excellent experience with Graves. Roof looks great. It was completed in one day. All waste materials were cleaned up. Price was comparable with other estimates. Importantly, site manager, Liam, explained in detail what was going to be done and when the job was completed he again showed us what was actually done. I would highly recommend this company.
I would like giving 10 stars. They are professional, has an effective teamwork, did a great job. I am a picky old lady, but I pretty much satisfied with the work that they have done. Thank you Aaron W. for sending me an amazing team.
Business response:
Thank you for sharing your experience. We appreciate the opportunity to work with you.
They are the absolute best! I was treated with nothing but respect. Aaron W**** was amazing and so very helpful. I had windows installed and the work is beautiful. They arrived on time and very polite and careful of my work in progress home. If you need work done on your home please call Graves Bros You won’t be disappointed!
Business response:
Thank you for the five star review. We appreciate it!
I hired them to replace our windows, gutters, and siding. Things started off poorly with terrible communication and delays before work even started. When work started they had 10 non - English speaking installers which is fine, but I was unable to communicate my concerns and there were problems and concerns immediately. Occasionally a “foreman” made an appearance but he didn't really know what was going on even when he was there, which was seldom. I had to take multiple days off work to keep an eye on them. I caught a bunch ... read more
I would not recommend this company. I work out of town in the construction trade and I hired this company to install new exterior doors and side our home. The siding was done very well. Only issues was the language barrier of the crew we could not communicate with. The door install was TERRIBLE. To this day our doors do not work properly. I sent photos and video the day they were completed showing they were not even secure to the house and they did not latch. With multiple complaints to the company they would not work around... read more
Business response:
We are sorry that you did not have the experience that many have come to expect. Your story has been shared with our leadership team for review and to address with our teammates to improve our future services.
Frequently asked questions about Graves Bros., Inc.
How is Graves Bros., Inc. rated?
Graves Bros., Inc. has a 4.4 star rating with 104 reviews.
When is Graves Bros., Inc. open?
Graves Bros., Inc. is closed now. It will open on Monday at 8:00 a.m.
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