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Grasshopper
- Business Services
- Needham, MA
About this business
Location details
197 1st Ave #200, Needham, MA, 02494, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Do NOT Use Grasshopper – They ignore emails, botch cancellations, have terrible non accountability practices, hold your numbers hostage, and bill you for a service they can't even provide. I've been a small business owner for years and have dealt with plenty of service providers, but Grasshopper takes the cake for the absolute worst customer service and accountability practices I've ever encountered. Hands down, zero stars if possible. First off, they list contact emails on their website, but good luck getting any response. ... read more
The absolute worst service that exists. They won't charge my card I've had on file and are holding my ported number hostage. A number I've had for 20+ years and they have my account suspended because THEIR system doesn't process my card. I'm in the process of suing them for federal violations and unrepairable harm, everyday that goes by I have a new reason to add to the suit... if they don't correct their actions ASAP.
This company is completely untrustworthy. I have emailed multiple times requesting to cancel my account, and not only did they ignore my requests—they continued to charge my card without permission. This is theft, plain and simple. There has been zero accountability, no refund, and no customer support that actually resolves anything. Save yourself the headache and stay far away from this company.
Absolutely horrible customer service! Find an alternative because this company is trash. Used to be good, but they appear to have been bought out and fallen victim to corporatization as they have outsourced their customer support to a company called "go to", which is a cruel joke on their customers.
Because of the new government regulations regarding SMS, I have had to submit a new SMS campaign with grasshopper. This has been the most annoying and dysfunctional process I have ever done. I submitted my first one November 6th, 2024, and finally was told it was declined in February 2025. I went through with an agent to "add what I needed to my form" and resubmitted by the deadline and was assured my texting would not be turned off. The next day, my company's texting service was turned off. A week later, my SMS campaign was... read more
Frequently asked questions about Grasshopper
How is Grasshopper rated?
Grasshopper has a 3.4 star rating with 118 reviews.
When is Grasshopper open?
Grasshopper is closed now. It will open at 9:00 a.m.
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