Andrea S. on Citysearch
4 years ago
04/30/2016, 03:00 AM
If I could give zero stars I would. I felt extremely unprepared when leaving for my honeymoon and had been in constant communication months and days leading up to our departure. I asked when I could stop and pick up the travel package/documents and they said anytime after Wednesday. When I arrived Friday none of the documents were prepared. I even emailed 3 days before the trip and was ensured by Rob Elking, the owner, that everything was all set to go!
My husband and I were supposed to leave on our honeymoon on Saturday April 9 at 7:10am. All travel documents (4 different Go-Go travel itineraries) stated our Delta flight was to leave at 7:10am. We arrived at the airport at 5:30 to ensure ample time to check-in, but come to find our flight was changed in January and Grandview Travel was notified by Go-Go Travel in March. None of our documents were updated, none of our flights were changed or checked by Grandview Travel and at 6am we could not get ahold of anyone at the travel agency to find out why we were not heading to St Lucia.
After finally getting in contact with Rob after 9:30am, he kept telling us it wasn't his fault and it must have been Go-Go Travels fault. Mind you - there are NO FIGHTS available into St Lucia after 9:45am. Rob refused to take the blame or do anything to help our travel situation, when it was clearly their fault based on the documentation Go-Go Travel shared with us about the change in flight schedule. Therefore we had to change our honeymoon to Sunday - Sunday. Countless emails and phone calls were exchanged back and forth and the customer service we received was far from kind or reassuring we were actually going on our honeymoon the next day. We had to change our own flights with Delta and the helicopter ride to the resort we booked. Rob did change the dates at Sandals but none of the documents at Sandals were adjusted so we had to explain our story time after time to make sure we were getting what we signed up for.
After getting up 2 days in a row at 2:30am to drive to the airport we were completely exhausted and couldn't even enjoy our first day on the island. Our returning flight has the same problem. We were put on standby with the return helicopter flight to the airport because it was not updated when he told us he changed the travel dates with the resort, returning helicopter and flights. After we brought it to his attention all he could say was "There might be exit row seating available from St Lucia today on Delta . Ask the agent and she/he can handle this." Why couldn't he just change it for us? Why do I have to go to the desk and pay to upgrade when that is the least Rob could do for us?
He never once offered to upgrade our flights, pay for an excursion, or offer any kind of refund for the trouble we had to go through. Another thing I did notice was the $100 Cameron Mitchell gift card incentive to travel through Grandview Travel, I brought it to Rob's attention days before we were supposed to leave because I noticed it wasn't included in the unprepared travel documents. He mailed us $75 with a card that had 2 spelling errors, really??
Needless to say we booked through a travel agency to ensure a stress free trip for our honeymoon and it was nothing but a travel disaster.