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Grand Aire Solutions
- Contractors
- North Augusta, SC
About this business
Location details
918 Ridge Rd, North Augusta, SC, 29860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I hired this company to install two **** thermostats. When quoted price on 12/20 I was told that it would be $165 to install the **** thermostats. This was a higher price that I was use to paying and decided I would hold off to see if I could get my usual HVAC Tech to install the **** Thermostats. I reached back out on 12/22 inquiring if they could do the install on Monday 12/23. I received a response from the female employee that they could do it. At no point did the female representative tell me that they were charging me ... read more
I called Grand Aire Solutions the morning of 8/15/2023 at 6:45 am and left a message that my A/C was not working at my house. I received a call back at 8:45 from a woman that asked for some more information. She was apologetic that she wouldn't be able to get anyone out until late in the day. Technicians showed up a little after 4pm to diagnosis and get us back up and running. The tech explained what was wrong with the A/C and what the solutions were. Since we bought the house in 2021 we also informed us the age of the unit,... read more
It’s currently 100 degrees outside and I contacted the company that just installed a brand new unit in my home and i’ve been advised I have to wait 2 days for them to come out and re service the unit and to make me feel better the manager tells me we get 200 calls a day of them 200 calls you get who has already paid for service that’s not properly working customer service is a 0 and clearly work quality too!
Business response:
We regretfully cannot service every work order we receive on the day they are received during the heat season. We strive to schedule each work order received in a timely manner and when received from property management companies we do comply with their guidelines in our scheduling process. We understand that when it is hot it is miserable without AC and we do the best we can to get everyone scheduled as quickly as possible.
Frequently asked questions about Grand Aire Solutions
How is Grand Aire Solutions rated?
Grand Aire Solutions has a 2.3 star rating with 3 reviews.
When is Grand Aire Solutions open?
Grand Aire Solutions is closed now. It will open tomorrow at 9:00 a.m.
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