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GotRentalCars.com
- Transportation Services
- Clermont, FL
About this business
Location details
1064 W Hwy 50 #206, Clermont, FL, 34711, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
The one and only time I've ever had a bad car rental experience was when I booked through GotRentalCars.com. I tried them because they were one of the few websites I found that allowed me to filter out electric vehicles, as I didn't want to have to figure EVs out on my vacation. They booked me for a "manager's special" with Thrifty and when I showed up at the counter, Thrifty told me the manager's special that day was an electric vehicle. How could that happen when I had filtered out electric vehicles? There was zero notice ... read more
I have been able to repeatedly rent through Gotrentalcars.com for all my trips and the experience has always been smooth. They also have great overall prices, for my destinations Gotrentalcars.com has always had the best deal.I never had an issue with my rentals and when contacting customer support to rebook one of my bookings, the customer service experience was amazing. They truly treat you like family.100% would recommend!
Destroyed our trip for my brother's wedding. Rented for almost 2 weeks in *****, **. Arrived to pick-up car. Company apologized and said we had to do a credit check. I have no idea why, we were in full compliance of card, arrival time, etc. We were refused the rental, and the very sweet and apologetic agent said she would heavily notate our account that we came and were refused rental. She aranged for us to rent from another company. We wound up with a separate rental and insurance for the same time period. This cost us valu... read more
Used GotRentalCars.com several times without incident and recommended them often, but my December 2024 rental in ***** allowed me to see the awful side of this operation: to wit, customer service. When I arrived at the counter, ***** could not locate my GotRentalCars.com reservation and provided me with a rental for a reservation I made and cancelled directly with Hertz. ***** then billed both me and GotRentalCars.com. Certainly, a Hertz error, but when I informed **************** of the problem, they placed all the blame on... read more
DO NOT USE THESE SHYSTERS! After a simple search on Kayak.com for car rental, I clicked on offering from GotRentalCars for a rental from "Sixt" -- which prominently stated "Free cancellation: Cancel for free 48 hours before pick-up time." -- and I made the reservation, providing my credit card info.Immediately after, I got a notice from my credit card company that I had an 'international charge'-- which raised a concern as there was no mention on the offering of this being an international transaction.That concern prompted a... read more
Business response:
Dear GRC Customer, your booking was made within 48 hours prior the pick up time. It was booked on Sept 14th at 10:04PM EST for a car rental with pick up on Sept 16th at 10:00PM in *******, **. So even if cancelling the booking right away you were still within last 48 hours prior pick up and thus the cancellation penalty of $50 applies. Sincerly, Gotrentalcars
I was left stranded without a car in ******* and nobody to contact about it. The main issue was with Dollar Car rental but GotRentalCars had been prepaid and make it impossible to email them to get it resolved.
Business response:
Dear *******, It appears your rental was made on the Irish website and charged in Euros. Your transaction was not with Gotrentalcars.com based in the **. I invite you to reach the ** customer service team at *************************** Sincerely, GRC **************** Team
This company is a bait and switch operation, plain and simple. Booked a rental car with them, and at no point during the process did they advise that they don't allow cancellation after the check-in time. Ultimately lost $400 due to some fine print somewhere. Whatever you feel you may be saving by going with them instead of with any of the major agencies, you will ultimately pay in terrible customer service, extreme lack of flexibility and absolutely no desire to do right by the customer. I can't imagine this company has any... read more
Business response:
Dear GRC Customer, we are very sorry that you feel that way since in order to be able to confirm your rental and make the purchase on our website you must acknowledge that you have read and accepted the terms and conditions stipulated on the check out page. These conditions clearly mentions the fees that apply with every offer displayed on the site. Sincerely, Gotrentalcars
Do not rent through this company! I prepaid on line to rent a car in **. When I went to pick up the car, the rental company told me that since I'm a local resident, I needed pay extra $1000 deposit, didn't accept debt or credit card and needed to show an utility bill under my name in order to rent from them. None of this was mentioned online when I prepaid. When I asked for a refund from Gotrentalcars.com, they charged me $50 penalty. You've been warned!
Business response:
Dear GRC Customer, please note that the following information was mentioned on the website check out page and that in order to complete the reservation you had to read and accept all terms and conditions. "Mileage restrictions may apply to local renters as well as a higher deposit. Renter may be required to provide a round-trip flight ticket/itinerary that matches rental dates. Please contact the rental desk directly for more details."However in order to show proof of good faith we have also refunded you the extra $50 late c... read more
I booked ************* online. It was booked through Thrifty. When I arrived I was told that they were out of vehicles. For suggestions they told me to I try other rental companies in the area. I did was able to fine on at 2:00am.
Business response:
Dear ********************, What happened in your specific case is that you arrived to pick up the car with a substantial delay. At the time you arrived the rental desk was already closed. We did refund you accordingly. Sincerely, GRC **************** team
Frequently asked questions about GotRentalCars.com
How is GotRentalCars.com rated?
GotRentalCars.com has a 4.3 star rating with 844 reviews.
When is GotRentalCars.com open?
GotRentalCars.com is closed now. It will open on Monday at 9:00 a.m.
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