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Gopro
- Business Services
- San Mateo, CA
About this business
Location details
3000 Clearview Way, San Mateo, CA, 94402, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer service from Hell. They have gone email only and even the same rep can't keep it straight. Responses take a day or longer and they don't take the time to review previous interactions. Products are still okay, but as far as I'm concerned the GoPro we used to love is DEAD!
I bought a GoPro HERO10 Black in August 2022, and I can’t believe what I’ve experienced. I barely used it, and when I finally needed it in 2025, it wouldn’t even power on. During all that time (2022–2025), I made sure to turn it on occasionally and charge it. I never took it out for shooting, never dropped it, never exposed it to water. I even stored it carefully in the official GoPro case inside a dehumidifier box. Yet when I sent it for repair, I was told the motherboard was damaged. Seriously?? A motherboard failure on a ... read more
Ich habe die GoPro Hero 12 direkt über den offiziellen GoPro-Webshop gekauft – samt kostenpflichtigem Cloud-Abo. Meine Erfahrung ist leider durchweg negativ. Die Kamera lässt sich am Mac nicht normal auslesen – sie wird im Finder nicht angezeigt, friert beim Anschluss ein und reagiert auf keine Eingaben. Statt einer einfachen Dateiübertragung wird man auf die schlecht gemachte „Quik“-Software gezwungen, die langsam, instabil und unübersichtlich ist. Ein Zugriff wie bei einem USB-Stick? Nicht möglich. GoPro hat bewusst die Ma... read more
GoPro has the worst customer service I have ever received. Buy something else
Dear GoPro Support, I am writing to express my deep disappointment and frustration with the level of customer service I’ve received—or rather, not received—from your team. Over the past week, I have been waiting for a response regarding an issue, and despite multiple follow-ups, I have yet to hear anything. The lack of timely communication is unacceptable, especially from a company of your scale and reputation. To make matters worse, the removal of the live chat feature has significantly degraded the quality and speed of sup... read more
Frequently asked questions about Gopro
How is Gopro rated?
Gopro has a 2.8 star rating with 259 reviews.
When is Gopro open?
Gopro is closed now. It will open at 9:00 a.m.
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