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Glowforge
- Business Services
- Seattle, WA
About this business
Location details
2200 1st Ave S, Seattle, WA, 98134, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Glowforge product suck!! I got an Aura for Christmas several years ago. It worked for about 6 months. Then had the run around with support to get it replaced. The replacement one I received never worked properly. So as stupid as I was, I bought a Pro. Thinking it would be better! NOPE! Same crappy outcome, just cost a whole lot more!! I’ve had the Pro for less than a year and the thing won’t cut accurately. Tried contacting support and nothing!!! This company sucks!! You can get a Thunder laser for the price of the Pro. I wi... read more
Non-US customers be warned: No viable repair path! I purchased a Glowforge Pro for use in a STEM education business in Canada, expecting premium-grade support to match the premium price. Unfortunately, my experience revealed a significant gap between Glowforge’s brand positioning and the reality for international customers. When my machine failed outside of warranty, I learned that there is no viable repair path for Canadian customers: - Glowforge does not sell replacement internal parts - There is no authorized repair partn... read more
Do not waste your money with this company. My machine is 2 months old and has not worked since taking it out of the box. The Aura and filter are trash. Customer service isn't any help either. They keep telling me do this, try that and it STILL DOES NOT WORK!. All you will do is waste your time, energy and money. Look for a better option because Glowforge IS NOT IT!! The product below is all you'll get. They do not deserve any starts. A complete JOKE!
This company has removed several key software features on its laser machines that were part of the core experience to push users to purchase premium software subscription two years after I got my machine. I understand having a premium service, but this is like buying an iPhone and after two years of use the new upgrade removes your front facing camera unless you pay Apple $50/mo. No. Just a big no.
I bought a glowforge aura in May from the glowforge website. Straight out of the box it had issues cutting all the way through the glowforge materials. It also had issues cutting and engraving my designs properly. I contacted customer service and after countless tests prompted by customer service, which wasted my time and expensive materials, I finally was able to send the glowforge aura back for a replacement. I asked for a refund but was denied due to the terms and conditions. I have had so many back and forth with custome... read more
Frequently asked questions about Glowforge
How is Glowforge rated?
Glowforge has a 2 star rating with 60 reviews.
When is Glowforge open?
Glowforge is closed now. It will open tomorrow at 9:00 a.m.
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