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Glass Doctor of Ashland
- Glass & Mirrors
- Ashland, OH
About this business
Specialties Glass Doctor has been offering complete glass repair, replacement, and services to clients in the residential, automotive, and commercial markets since 1962. With more than 275 glass shops across the US and Canada and over 50 years of experience under our belts, we are the professionals you can trust to get the job done right the first time. Our friendly, uniformed specialists will diagnose the problem quickly, give you a price up front, and perform the service to the highest quality. Our experts can handle windo... read more
Location details
1210 E Main St, Ashland, OH, 44805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Their invoicing department is rude. I asked for my name to be correctly spelled on a prospective invoice and they emailed the same invoice with no correction.
After having my windshield replaced by the Glass Doctor i noticed that the outer edge lining around the windshield was not sealed down and was sticking up after 4 attempts to resolve this issue with them that require me to go back out to their business location each time and they still could not complete the job (the lining was still sticking up after each visit to them) i was told by an technician over the phone that he was out of town but would get back with me and take care of this issue, he never got back with me after m... read more
I arranged to have my Car window replaced. They quoted me a price of $285.93. When the technician arrived, he said $421. I had recorded the conversation with the original quote and they reluctantly agreed. The tech complained about it hurting his commission. He then broke the window while installing it. I went to the manager and she was less than helpful. She wanted to charge me the $400 price, instead of the original agreement. She was clearly in breach of contract and possibly guilty of bait and switch. The tech didn't eve... read more
Glass doctor seems to be ok until it comes to the customer services aspect. I set up my last appointment with the glass doctor after ordering and it came in to the shop 2 weeks later (it takes 2 weeks to order). They gave me a date of September the 3rd is when they could come out (at this point it's 3 weeks later) But not knowing they are only available 8am - 5pm (I work 8am to 4pm sometimes 5pm) The time frames are from 8am to 12pm and 12:30p to 5pm. I picked afternoon due to needing to find someone to sit at my home. Once ... read more
They’ll take your “deposit” and not return it even though you haven’t had them do any work. And then they don’t call you back when you try to get your money back. Very rude customer service and the manager actually called me “Karen” when I got upset with them. Very unprofessional.
Business response:
I sent this email to the our customer today: I apologize for the delay in transacting your refund. We don't commonly refund deposits - and your refund is the first since we changed software systems at the beginning of the month. It was rejected several times. It turns out we need your complete credit card information for a credit in the new system. Please call our office with that information and we will provide your refund promptly. I have listened to over 27 minutes of phone calls coming from the phone number in your work ... read more
Frequently asked questions about Glass Doctor of Ashland
How is Glass Doctor of Ashland rated?
Glass Doctor of Ashland has a 4.5 star rating with 95 reviews.
When is Glass Doctor of Ashland open?
Glass Doctor of Ashland is closed now. It will open tomorrow at 8:00 a.m.
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