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Giant Vancouver
- Retail
- Vancouver, BC
About this business
Location details
1717 W 4th Ave, Vancouver, BC, V6J 1M2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Bought a $700 bike from Giant Bicycles and now I’m being told it takes TWO MONTHS just to get service for a bike with less than 200 km on it. The chain keeps falling off AGAIN, the brakes make awful noises, and this is already the second time I’ve had issues with this bike since buying it. Funny how “free service” sounds great when they’re selling you the bike, but once something actually goes wrong, suddenly you’re stuck waiting months. Terrible after-sales support and disappointing quality for a nearly new bike.
Title: Disappointed by "Pedal Resist" feature The staff here are great, but I’m frustrated by a lack of transparency regarding the Giant Talon E+ EX. The bike is high quality, but nobody warned me that the motor effectively acts as a brake once you hit 32 km/h. If I’m coasting downhill at 40 km/h and start pedaling, the bike actually slows down. It’s incredibly counterintuitive—I’d expect the motor to just turn off, not resist my movement. For a $4k investment, I expected to be informed about such a specific performance limi... read more
I took my Giant TCR Advanced Pro 0 into this shop on April 19 to simply have the front brake pads sanded, and the front rotor cleaned with a brake bed in to lessen the squealing. When I got my bike back, Tennessee returned it to me with a snapped carbon aero spoke on my front wheel! The wheel was completely out of true at that point. She said it was pre-existing, which it was not, as when I showed her the wheel when I first came in, it was perfectly true and all spokes were tensioned. I even had it at another bike shop 20 mi... read more
Best place
I keep revising this review because they keep doing more great work for me. Most recently, I had braking issues and they helped me work through repairing and ultimately replacing the whole system in September. I expressed concern for cost and parts compatibility, and they made sure I was covered; that's huge for me as I'm someone who already spends too much on the upkeep of the bike. I just had questions a couple days ago and they stood by their work and made sure everything was resolved. Travis is a champion. The clarity he... read more
Frequently asked questions about Giant Vancouver
How is Giant Vancouver rated?
Giant Vancouver has a 4.3 star rating with 237 reviews.
When is Giant Vancouver open?
Giant Vancouver is closed now. It will open at 10:00 a.m.
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