Ghann's Cricket Farm Inc

Erik W. 

on Birdeye

4 years ago

This company is horrible. Their guarantee that they will deliver live animals is a complete lie. I wrote the company after I had not received my order for 5 days and instead on saying, "We are sorry and will help" they said this instead (and this is from the owner!!!) Why did you place an order for a live item under such severe conditions and expect it not to be affected? Record cold, extremely hazardous traveling conditions, power outages, canceled flights - what did you actually think was going to happen? YES!!! That w... read more

Keven V. 

on Yellow Pages

4 years ago

Let me just tell you it was just luck that we found ghanns! We were buying from another company ( won't mention names ) lol crickets always arrived wet with spiders in them just really nasty! Our reptiles were always getting parasites! One day that company raised our price per box by 9.00 and didn't even tell me! I just recieved this alot higher then normal bill! Well I was very mad told them how I felt and told them we'd take our business else where! Only thing we had no else where lol every place we tried was just as bad i... read more

Jon L. 

on Yellow Pages

10 years ago

Do not use this company We also paid for next day shipping and did not receive ordered worms for over a week, no contact from the company, when we tried to reach out to them they just explained that they had to enter the credit card information manually and since they didn't ship on Fri-Sun is the reason our product didn't arrive until Wednesday ... poor customer service and overcharge for shipping. The product did eventually arrive and met expectations is only reason they get 2 stars instead of 1 

Natalie M. 

on Yellow Pages

10 years ago

Horrible costumer service! I ordered crickets and superworms on a Monday, payed for next day shipping, so expected them to arrive Tuesday. Come Wednesday, no package, and no email saying it was shipped. So I emailed their company, asking for a cancellation and refund. The email I got back from Cathy Ghann was very rude. Lots of full caps words, red lettering, italics and underlines. Very abrupt and rude wording. Treating me like I was stupid. They said that they couldn't cancel or refund because it had shipped, just on Tuesd... read more

akidd082005 

on Yellow Pages

11 years ago

I ordered 2,000 crickets on a Saturday and was supposed to ship on Monday but instead I got a call from a lady saying that it was too cold to ship the crickets and that if they did ship them then they would all more than likely die. I think that was great customer service to do that because I would have been out around $40 because their are no refunds with the shipping I selected. I appreciate that they were so nice and friendly and took the time out of her day to do that and explain everything! Thank you so much and I will ... read more

Karen G. 

on Yellow Pages

11 years ago

My Emperor Scorpion just presented my with scorplings and I needed pinhead crickets. Ghann's was able to offer me a reasonable quantity and I can pick them up since I live in their area. I am very happy! 

Neal W. 

on Yellow Pages

12 years ago

you just don t get better than Ghann's for crickets being shipped alive and well. Questions that you ask them are answered promptly...I surely see why SO MANY places use Ghann's are their sole supplier for their animals. Quality from start to finish. 

bugman2 

on Yellow Pages

13 years ago

Customer Service is the worst! They sell products and do not back them. Bought a water dish form them that was broken and leaked killing all of my crickets refused to give refund for broken dish, Dead crickets. Would not even offer a discount on new crickets. Taking my business to FLUKER