Gerry Lane Buick GMC Service Center

Kenneth Gates 

on Google

a month ago

Aubrey always takes care of my concerns. 

ingrid crenshaw-thomas 

on Google

2 months ago

I want to be honest and fair about my experience soooo here goes. Upon entering the service department, all staff members were on a phone call with the exception of 2 people. I had to await until direct eye contact was made, where I was asked to step outside where a representative would help me. Well, I waited 20 minutes before I was helped. It was unacceptable! Coverage needs to be increased to accommodate heavy traffic. The service personnel (a few are non considerate need training on customer service) Service is extremely... read more

Khireston Scott 

on Google

2 months ago

I would like to express my concerns regarding the service I received. My service representative, Wei, did not perform due diligence throughout the process. Upon initial contact regarding my vehicle, he failed to inspect or research the details of my tire, including availability or damage, prior to our conversation, which would have allowed for a more accurate and precise discussion. Furthermore, he misinformed me by stating he had contacted the secondary provider for wheel repair, which was not the case, as I subsequently co... read more