Gerber Collision & Glass

Chelsea 

on Google

2 weeks ago

One star is generous.I will never use Gerber Collision and Repair again after the way I was treated by Valerie at the front desk. I came in simply trying to understand the hail damage repair process and thought I needed an estimate first to see what the damage would cost. Instead of explaining it professionally, Valerie was dismissive, condescending, and spoke to me like I was stupid for asking questions. She repeatedly said, “I don’t understand what you are doing here?!” Instead of politely informing me that I don’t need an... read more

c mckinley 

on Google

2 months ago

Scheduling online service,booked appt, I called to confirm if drop offs were available. Only to be told after receiving a txt confirm said appt that, it was invalid w out explanation an shown zero empathy because they were extremely busy. Well treating ppl poorly during a disaster is a clear sign of bad management. 

jo-lene szapowal 

on Google

2 months ago

I strongly advise against using Gerber Collision in Mayfield. Despite receiving weekly emails stating that our car would be ready 'that Friday,' it took them 2 months to complete the repairs. The initial claim was that the bracket for the front fender was on national backorder. However, after 7 weeks of inquiries, my husband managed to locate 17 brackets in 5 minutes. Following a phone call and discussion with the repair shop, the vehicle was finally deemed ready today. Notably, we dropped off the car on February 11th. Upon ... read more

Tracy G 

on Google

2 months ago

I had an excellent experience at Gerber Collision in Mayfield Heights, Ohio. I want to specifically recognize Valerie and Jenna for their outstanding customer service. From the moment I walked in, Valerie went above and beyond to make sure my needs were met. She made the entire process smooth and stress-free, and I truly felt welcomed and taken care of. Jenna was amazing as well. She was my person of contact. She thoroughly reviewed my vehicle, provided a clear and detailed estimate, and kept me updated every step of the way... read more