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Gerald Ford Service
- Automotive
- North Aurora, IL
About this business
We are proud to be your local Ford dealer and meet your service, new car sales and used car sales needs! We have all of the latest Ford trucks, Ford cars, Ford SUVs, Crossovers and Hybrids, from the best-selling F-150 and Super Duty trucks to our full car line, including Fiesta, Focus, C-MAX, Fusion, Taurus, and the world famous Mustang, plus an SUV/Crossover to fit every need, including the Escape, Edge, Flex, Transit Connect, Explorer and Expedition. We also have many used and certified pre-owned vehicles to meet every bud... read more
Location details
208 Hansen Blvd, North Aurora, IL, 60542, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I'd actually rate them a 0 if I could. I advise anyone that hasn't purchased from these crooks to never step foot on any of their lots! I have had nothing but problems ever since I purchased my 2020 explorer ST. All they were worried about was selling a car and I really wish I had never bought it now. It has had numerous recalls that they finally have a fix for, it is almost 5 yrs after the purchase date. The warranty I purchased doesn't cover hardly anything, power train really and that's it. So all the rest of the issues y... read more
Took our car in for a scheduled maintenance and paid $1100.00+ for it. (Spark plugs, ***************************** ******************* *********** *** Filter, Multi Point Inspection) Mind you, NOTHING was wrong when we drove into ***** Picked up the car in the afternoon and drove it less than 20 miles and car made a terrible noise, pulled over and looked under car, nothing dragging but something leaking out of car. Turned car back on and *** Pressure Low light was displayed. Had to have car towed back to dealer. They told us... read more
Business response:
We apologize for the timing of the failed water pump, but the maintenance repairs that were done to the vehicle in no way had anything to do with the water pump. We have serviced the car for you since you purchased new in 2014, and assume everything has been great up to this point. With ******* miles on the car, the water pump failing in not uncommon. The fact that the binding caused the teeth to shear off and go into the oil pan, thus causing the engine failure, is not common. And yes, the original quote of $5900 was given ... read more
Poor customer service quick talking scam artists. Once they get your money youre ignored and they dont answer the phone.
I have been taking my 2013 **** Focus and 2015 **** Explorer to this dealership for the last few years, and I have had a lot of great experience. The recalls were done with no complaints, and their inspections consistently revealed minor repairs or no necessary repairs. However, I recently had an experience with a new repair representative, *****, who told me that i needed the following work performed on my Explorer immediately:- "Water pump replacement: low coolant, weep hole shows evidence of leaking" for $2,630.53 - and "... read more
I bought a van from Gerald Ford. Before I went to look at the van, we agreed on a price that I would pay, out the door. I went to the dealership, drove the car (it had not been cleaned, apparently serviced, etc.) decided it was acceptable, and then they gave me a contract for almost $2000 more than what we had agreed on. I believe this is bait and switch. I started to walk away when the sales person/manager/whatever started paring down the price by $100, $300, $500. Finally, because I had driven more than an hour to look at ... read more
Frequently asked questions about Gerald Ford Service
How is Gerald Ford Service rated?
Gerald Ford Service has a 4.7 star rating with 439 reviews.
When is Gerald Ford Service open?
Gerald Ford Service is open now. It will close at 6:00 p.m.
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