Georgetown Municipal Water and Sewer Service

L O 

on Google

4 months ago

Had a leak , they sent someone out to do a meter check , said it was ok. I checked it minutes later and it was spinning so fast. I asked why I wasn't notified about excessive use15,000 gallons!!!!! She said we usually do notify customers but? Not only that but your next months bill is even higher . 498.00 dollars. I asked for firm for assistance filled it out took it back NEXT DAY. She said it takes 40 days to find out if you get assistance but we won't charge you Kate fees in mean time as long as you make regular payments b... read more

Mary King 

on Google

2 years ago

Moving here from Lexington- so far I’ve been really impressed with the customer service and the ease of switching everything over. I haven’t actually gotten my trash picked up or anything, but I’ve gotten a lot of information from the website and had some really helpful interactions with the employees. I appreciate that the office has a drive-through, too! 

Adonis McIntyre 

on Google

11 months ago

The Georgetown Crew showed up within an hour of my call. They nearly immediately found the problem and started digging. Very professional and productive group of workers. Five Stars. 

Stacy 

on Google

a year ago

I applied for service as a new resident several days before closing on my house. Instead of contacting me via phone or email to let me know that Kentucky American Water was the company that serviced my house in Georgetown, they did NOTHING. I had no water Saturday or Sunday. I’m hoping Kentucky American Water can get my water turned on Monday. This is absolutely pitiful. Obviously, they don’t go above and beyond to help people. I moved from out of state and didn’t not realize my mistake. 

Kevin Hocker 

on Google

4 years ago

Trash service was fairly smooth until someone decided to change providers and go with the cheapest possible bid. Now my trash hasn’t been picked up for WEEKS. I’m about to drop off weeks worth of trash at the front of public works doorstep and let them deal with it. I’m also very irritated that I have no option when it comes to trash service. It’s automatically added to my sewer bill.