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Genesis of Roseville
- Automotive
- Roseville, CA
About this business
Location details
200 N Sunrise Ave, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Rachel us patient kind and knowledgeable. I will definitely be back soon
I'm new to the area, and called to schedule service for my G70 a few weeks back. I was informed that their system was down and to call back in TWO WEEKS. When I asked why so long, she had no answer for me, just repeated the system would be down for two weeks. ???? That was a huge red flag! So, I waited the two weeks to call back. But, before I called, I took a look at their reviews and I read a post about them loosing their Genesis Service contract. Interesting 🤔 I called and asked to schedule a service appointment. The rep... read more
AVOID THIS DEALERSHIP Service department is an absolute joke. Sales department wouldn’t know customer service if it bit them in the… Love my Genesis GV70 but it’s not worth all of the constant issues we have with trying to get it serviced. Constantly being given the runaround. Now I hear they actually won’t service any Genesis vehicles, you call to schedule and they tell you to call back in a week or two because of “system issues”. Avoid this Genesis dealership
EDIT: They are no longer servicing Genesis. Original Review: Not what I expect for the marketed ‘Genesis’ experience. No Genesis loaners. It is incredibly difficult to arrange a valet service appointment. Dozens of calls to the service department for two services and no one ever calls you back to schedule the valet appointment. Which apparently can only be done by someone who doesn’t take live calls. Have to insist on speaking to service manager who has been very helpful. The first service was in person which was a great exp... read more
UPDATE: THEY LOST THEIR CONTRACT WITH GENESIS. DO NOT BUY HERE. THEY WILL NOT SERVICE YOUR VEHICLE. I spoke with Genesis customer relations after posting my review and it was confirmed that this facility lost their contract due to repeated issues with customer service. I’m not sure if they will still be trying to sell Genesis vehicles or not but if so, be aware that you can’t service it here despite what sales tells you. The next closest location is Santa Rosa. Original Post: While I love my car, the Genesis GV60, I would no... read more
Frequently asked questions about Genesis of Roseville
How is Genesis of Roseville rated?
Genesis of Roseville has a 3 star rating with 70 reviews.
When is Genesis of Roseville open?
Genesis of Roseville is open now. It will close at 9:00 p.m.
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