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Genesis of New Bern
- Automotive
- New Bern, NC
About this business
Location details
2910 US-70, New Bern, NC, 28564, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I did not purchase my GV80 from New Bern. THE WAITING ROOM IS HORRIBLE. The latest issue is condensation in the headlights. The dealership can do absolutely nothing, unless they physically see the condensation in the lights. This is a common problem with Genesis GV 80 and they cannot take the customers word or pictures as evident that there was something wrong with the headlines. It is evident that the money spent for the vehicle is what is motivated by the company and the customer is irrelevant. Better service when I owned ... read more
All superheroes do not have capes! Tonya Smith, the service manager at Genesis of New Bern is an example of this. On July 23, 2025 when I showed up at work, I realize I had a flat tire. I contacted Genesis of New Bern where I bought my new Genesis GV80 three week’s ago. I told them of my situation. They put me in touch with Tonya Smith, the service manager, and I let her know the dilemma I was in. Roadside assistance for Genesis would only tow the car back to a Genesis Dealership. The problem was, I was in Greenville and not... read more
WOW! EXCEPTIONAL EXPERIENCE buying a car! JEREMY LOWERY was the best Sales consultant I have EVER dealt with in over 35 years of buying cars. I am in the Customer Service field and JEREMY was UNBELIEVABLE when it came to taking care of the customer. Our company believes in RESULTS come from PEOPLE, and JEREMY is a great example of that. We also believe in HIRE the BEST, TRAIN the BEST and TREAT the BEST! When Genesis of New Bern HIRED JEREMY they obviously HIRED the BEST! It was evident with the knowledge that Jeremy had on ... read more
I absolutely love this dealership- Genesis of New Bern! Tonya in the service department is amazing! She goes above and beyond when I get my Genesis serviced! We love how Genesis of New Bern provides exemplary service every time my SUV is there! I highly recommend this dealership!
Frequently asked questions about Genesis of New Bern
How is Genesis of New Bern rated?
Genesis of New Bern has a 4.7 star rating with 40 reviews.
When is Genesis of New Bern open?
Genesis of New Bern is open now. It will close at 6:00 p.m.
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