This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Genesis Motor America
- Business Services
- Fountain Valley, CA
About this business
Location details
10550 Talbert Ave, Fountain Valley, CA, 92708, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Update 1/28/2026: After reviewing other complaints, I am seeing a "Repeat Red Flag"; Genesis replaces Spark Plugs to defer a known Engine Failure. As a piston moves upward in the Compression Cycle, engine oil is sprayed from below onto the cylinder walls. If the Bore or the Rings have a defect, engine oil gets to the top side of the cylinder and FOULS the Spark Plugs. If your Genesis Service Dept is Changing Spark Plugs and Fuel injectors, it should IMMEDIATELY RAISE A RED FLAG. We are retired. I took $95K of our savings to ... read more
The company is pathetic, unable to do anything to help customers even if the vehicles are bought from a genesis dealership. This entire brand is ridiculous, the people running the dealerships are incompetent, and I guarantee you the corporate office isn't any better.
We are retired. I took $95K of our savings to buy a vehicle of-my-wife's choice. She selected a GV80 Coupe ; very beatiful design. The engine failed at 1195 miles, due to a manufacturing defect. Genesis acknowledged the root-cause and stated they "would make it right". A Corporate Executive (Rahul) stated they would send their reimbursement vis US Mail "any day now". Never came. We hired an attorney. Genesis had Bigger, meaner attorney's so they ran right over ours. They gave an offer, less than $10K lower than our losses an... read more
About to sell my G70 3.3t sport advanced thanks to this location 11234 Reisterstown Rd Suite 2, Owings Mills, MD 21117 for a Infiniti Q50 redsport or BMW m4 because of the service department and management these people have are horrible. My car has been serviced for a month with no loaner car. Over $1000 on Uber to get to work and 4 days of my vacation pto time to take off to save money and spent my car payment money to get to work, and now I might lose my job now because they couldn't find a new rear differential and mounti... read more
I highly doubt this post will make any difference to the people at Genesis considering all of the others that have had similar experiences. In my experience over the past few weeks it is obvious that the Genesis has no intention of honoring their warranty obligations. I initially took my car in for air conditioning issues a full 2 months and 1000 miles prior to the warranty's expiration and after multiple trips and repair attempts at 2 different dealerships the air still won't work and they are now saying they will only cove... read more
Frequently asked questions about Genesis Motor America
How is Genesis Motor America rated?
Genesis Motor America has a 1.7 star rating with 60 reviews.
When is Genesis Motor America open?
Genesis Motor America is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com