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Genesis Motor America
- Business Services
- Fountain Valley, CA
About this business
Location details
10550 Talbert Ave, Fountain Valley, CA, 92708, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not even close to the standards of the real luxury manufacturers.. good luck with both their customer service or their financial arm. When tasked with a simple customer fix for an unsafe vehicle under active recall, they’ve failed miserably. Excuses after excuses and transferred calls to other departments “that could help” yet ultimately refused to do so. Regret even wasting my time trying to get them to make it right. The endless calls and emails ending with “thank you for being a part of the Genesis family” are so patroniz... read more
If I could leave no stars I would have. Extremely disappointed with Genesis. They have closed several local dealerships, leaving customers with very limited options for service. I was told my only Genesis service option is Cerritos—over 1½ hours each way on a good day from my home, and I would be lucky to even get a loaner. Genesis offered an independent shop as an alternative, but that does not provide the same access to a Genesis service department or guarantee the use of genuine Genesis parts. After raising my concerns, G... read more
If I could leave no stars I would have. Extremely disappointed with Genesis. They have closed several local dealerships, leaving customers with very limited options for service. I was told my only Genesis service option is Cerritos—over 1� hours each way on a good day from my home, and I would be lucky to even get a loaner. Genesis offered an independent shop as an alternative, but that does not provide the same access to a Genesis service department or guarantee the use of genuine Genesis parts. After raising my concerns, G... read more
On 26 November 2025, I purchased a 2026 Genesis, G70, with only 46 miles on the odometer. The vehicle's original in-service date was August 18, 2025, meaning it had been on the road for barely 3 months, and had consumed very little of its original 3-year/36,000-mile complimentary maintenance window. The vehicle was a Genesis dealership loaner/demo. I was the first retail owner. When I attempted to take advantage of the 3 year/36,000 mile complimentary scheduled maintenance service, I was told this perk is only for the origin... read more
I purchased my brand new G70 in August 2025. 18 miles on it. Beautiful car. I took my car in for service-oil change and tire rotation- on 6/19/2026 and since then it hasn’t been the same. On 6/22, while driving the oil light came on followed by the entire dash lighting up and everything shutting down. I was stranded on the side of the road and it had to be towed to the dealership. I checked the dipstick and it was dry. The dealership later told me that’s okay, there is still 5 quarts or so below the dipstick level. That’s ne... read more
Frequently asked questions about Genesis Motor America
How is Genesis Motor America rated?
Genesis Motor America has a 1.7 star rating with 74 reviews.
When is Genesis Motor America open?
Genesis Motor America is open now. It will close at 6:00 p.m.
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