Genesis Health + Fitness Maitland

James Frazier 

on Google

3 months ago

The gym is nice, but the 5-day free trial as advertised on the Genesis website is a lie. You will be bait-and-switched to a 1-day trial when you arrive, as it's "at the discretion of management." I used the 1-day trial and left feedback that I appreciated the facilities and helpful staff who don't make these decisions, but I also have principles. I'd be willing to reconsider if any of this ever changed. 

Eleanor Spence 

on Google

3 months ago

Totally unimpressed. We have Fitness Passport but could not scan in via a QR code (not allowed) - it would have been $15 for a casual visit. We don’t live locally. WTF!!! Parking was painful (so many spots dedicated to other businesses). We won’t be back! No problems scanning in at the aquatic centre. 

Carly Anthony 

on Google

7 months ago

I had a very disappointing experience at this gym on Thursday, 20/02/25. As a Disability support worker, I visited with my participant to explore a free trial and see if the gym would be a good fit for him. Unfortunately, the front desk staff member was unhelpful and lacked basic customer service skills. When I inquired about the trial, she briefly stated it was a three day pass. I asked if the days had to be consecutive, and she confirmed they did. I then explained that my participant requires full support for transport and... read more

Suzannah Kersey 

on Google

8 months ago

Appalling service from staff. They promised that there wouldn't be a cancellation fee but are trying to impose one and instead of discontinuing payments have continued billing me after 3 months despite me giving notice of injury. Very frustrating and expensive. I have 3 family members paying them. According to NSW ombudsman this company is notorious for scamming.