Gendex Dental Systems

Thomas Inman, Jr 

on Google

8 years ago

Let me start by stating I have been practicing dentistry for close to 20 years and have bought over $ 75,000 worth of equipment from this company in that time frame. They have always been reliable in the past BUT something has dramatically changed lately. I sent them a $9,000 oral camera system for simple software update. I sent it certified USPS with insurance on the package. That was a month ago. Since then no one at the company can seem to find my camera. They told me the post office must have lost it. I placed claim with... read more

David Van Metre 

on Google

8 years ago

This place has the worst customer service on the planet. My office has purchased well over $100,000 worth of their products over the last several years. I was told about a program that allows you to send in a piece of hardware and Gendex will update the firmware for free. I called, gave them our information, got a reference number and an address to send the package. Two weeks later I called to check the status of the update. I gave them the reference number, they looked it up and told me that there is no information in the c... read more