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Geek Squad
- Retail
- Aiea, HI
About this business
Location details
98-051 Kamehameha Hwy, Aiea, HI, 96701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Super disappointing experience. I brought in my 2021 ASUS ROG G15 Strix Advantage because it kept shutting off randomly. At first, I thought it might be overheating, so I took it to Geek Squad to get it checked out. They ran a quick stress test and told me the GPU was failing and no real explanation, no in-depth diagnostic, just that. But when I got home and actually looked into it myself using Windows Event Viewer, I saw the real problem was related to Kernel-Power so basically, the system was getting hit with a power surge... read more
Dropped off my PC because it wasn’t turning on. They held my PC for 8 days until they called me to tell me the problem. We fixed the issue and I purchased the part that needed to be replaced. I picked up my PC and everything seemed to be perfect until I got home and it still wouldn’t turn on. So then I had to drive all the way back to Best Buy, wait in line, then finally got to work with the same guy who helped me previously. We got it working and again I thought all was fine. Then I get home and my PC can turn on but now my... read more
Terrible service. Took them over 4 months to fix my dryer. Each time they came out to fix, they had internal issues-technician did not know how to fix, did not have the right tool, did not have the right part, finally made the decision to replace. Being the dryer was located in a vacation rental, I had to rent a dryer for my guests. The rental costs were $759.11. They refused to cover this cost for me. Their Executive Resolution Specilist Katy was not very responsive too. I had to keep calling her, leaving voice mails and em... read more
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3.4 star rating with 37 reviews.
When is Geek Squad open?
Geek Squad is closed now. It will open tomorrow at 10:00 a.m.
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