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Geek Squad
- Retail
- Glen Allen, VA
About this business
Our Agents provide repair, installation and setup services on all kinds of tech at more than 1,100 Best Buy stores – including computer & tablet repair, setup and support, TV & home theater repair, car stereo & GPS installation, cell phone repair and home appliance repair. We fix most makes and models, no matter where you bought them and can show you how to get the most out of your technology.
Location details
9901 Brook Rd, Glen Allen, VA, 23059, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Took my laptop to troubleshoot an issue. It was returned after 2 days saying their were some minor errors fix. When I tried to use it at hm, same problem appeared. Took it back for another 3 days and now I was told the CPU was bad and couldn't be fix. How did they miss that during first diagnostic. Have no confidence in their work.
took my iphone to them because a piece of my charger broke off inside the port. they told me they would have to send it off to apple because they "didnt have the tools to fix it there" the dude spent maybe 30 seconds looking at it. i came home and got it out myself with a nail file. they didn't even try. would give 0 stars if i could.
The problem was handled remotely. The techs were courteous and competent.
If you go in and speak to them, they are very helpful and even offer solutions without appointments
Calling the store to talk to someone in regards to a general question is a difficult process! It shouldn’t be that difficult to just ask a simple question. My call was routed many times and I was expected to have a receipt and my laptop in front of me just to ask a simple question. I was unable to speak with any human at all! I am a huge fan of technology, but I must say that this is not working for your Company. Customer service involves a human touch, too! That means more than an automated system to address customer needs!
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3.4 star rating with 24 reviews.
When is Geek Squad open?
Geek Squad is closed now. It will open at 10:00 a.m.
Need help? Contact us.
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