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Geek Squad
- Retail
- American Fork, UT
About this business
Our Agents provide repair, installation and setup services on all kinds of tech at more than 1,100 Best Buy stores – including computer & tablet repair, setup and support, TV & home theater repair, car stereo & GPS installation, cell phone repair and home appliance repair. We fix most makes and models, no matter where you bought them and can show you how to get the most out of your technology.
Location details
763 Grassland Dr, American Fork, UT, 84003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
The only thing worse than incompetence is dishonest incompetence. My sister took her Chromebook into this location a month or so back because the machine wouldn’t boot. The Geek Squad (who I will now be referring to as the Lying Morons) told her that she needed a new motherboard. I know this to be their go-to answer for anything they can’t figure out. “It’s the motherboard, bruh. You need a new ‘MoBo’.” Lucky for my sister, she has a brother with a STEM degree and 15 years experience with computer hardware and software. I to... read more
Paul and Joseph were super easy to work with and very helpful with my computer being repaired. They gave me lots of options and explained the benefit of each one, and they helped me find the right solution. I'll be coming here for a long time!
I cannot give Geek Squad at this location a low enough rating. Their customer service is one of the worst I have ever seen. There is no understanding or talking with them to get assistance. Every time I have dealt with them, they don’t even know how to fix the issue. Never ever using them again.
Don’t trust a single thing they tell you. We just took my husbands $1,500 gaming laptop in due to the screen not working and they said it was hopeless due to water damage. We then went to a PC Laptop store for a second opinion where they also opened it up and said the “water damage” Geek Squad saw was a lubricant the manufacturer puts inside and found and fixed the actual issue. Glad we found a store who knew what they were talking about.
Made an appointment to get the glass of the back of iPhone replaced ( it’s shattered) about 5 days in advance. Show up at my appointment time and they tell me they don’t have the part in stock and they can’t order it unless they take my iPhone and it will take anywhere between 1-3 days to get the part. Don’t know about you but not having a phone for 1-3 days doesn’t really work for me. Wish someone would have called me the day before or even day of to let me know that they were out of stock since they knew exactly what part ... read more
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3 star rating with 37 reviews.
When is Geek Squad open?
Geek Squad is closed now. It will open at 10:00 a.m.
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