This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Geek Squad
- Retail
- Tacoma, WA
About this business
Location details
2214 S 48th St, Tacoma, WA, 98409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Hello. I don’t usually leave reviews, but I think people should know what they’re getting into. I brought my new two month old laptop to Geek Squad because I was locked out. They informed me that I could pay for a membership, which would cover the cost of fixing the issue. Two days later, I was told they had exhausted their resources and couldn’t unlock the laptop, claiming that the hard drive was broken. This surprised me since it’s a brand-new laptop. When I returned the laptop to the store where I purchased it, they manag... read more
Battery replaced, but screen left misaligned. I had the battery in my iPhone 13 Pro replaced here. After the repair, the screen was not flush with the frame along the charging-port side—there was a visible gap. I went back the same day; the engineer and staff acknowledged the issue but asked me to return the next day as they were closing. When I returned, they kept the phone for ~30 minutes, then told me their lead didn’t see a problem and the only option was a full screen replacement—which they couldn’t guarantee wouldn’t b... read more
Trying to return a pre-built PC. Bought for a month old. At first they told me that there’s something wrong with my PC and offer me 80 USD just for diagnostic the error. Second time I went back cause I know there’s nothing wrong with it, and they excusing me for modifying the PC and denied to accept the return. And when I go to the different best buy branch they ran check and there was no issue at all and accepted my return with out any issue. I would not recommend you to go to this bestbuy Tacoma Geek Squad cause I don’t be... read more
Terrible service
Hello. I don’t usually leave reviews, but I think people should know what they’re getting into. I brought my new two-month-old laptop to Geek Squad because I was locked out. They informed me that I could pay for a membership, which would cover the cost of fixing the issue. Two days later, I was told they had exhausted their resources and couldn’t unlock the laptop, claiming that the hard drive was broken. This surprised me since it’s a brand-new laptop. When I returned the laptop to the store where I purchased it, they manag... read more
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 2.9 star rating with 61 reviews.
When is Geek Squad open?
Geek Squad is closed now. It will open at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com