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Geek Squad
- Electronics
- Montebello, CA
About this business
Our Agents provide repair, installation and setup services on all kinds of tech at more than 1,100 Best Buy stores – including computer & tablet repair, setup and support, TV & home theater repair, car stereo & GPS installation, cell phone repair and home appliance repair. We fix most makes and models, no matter where you bought them and can show you how to get the most out of your technology.
Location details
2415 Via Campo, Montebello, CA, 90640, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Disappointing Experience with Geek Squad at Best Buy I booked a service appointment through Apple Support to have my phone glass repaired at the nearest Geek Squad location, with the first available time being 5:20 PM today. I showed up on time, only to be told by the staff that they could not service my phone because they were “super busy.” This was extremely frustrating, especially since the appointment slot was available and booked in advance. When I asked why they offered the slot if they couldn’t honor it, I received ... read more
The service is horrible. The entire experience was shady to say the least Jocelyn the Geek squad specializes said my laptop needed to be sent out for repair because they don't repair those device's there. But stated to speed up the process the computer could be diagnose for $100 charge. I rufused to pay extra since my insurance covered repairs. She continued the process to check in my device. In the product information she stated my laptop had minor scratches and scuffs. I sign off on the description since it was minor and c... read more
I turned in my computer for repair and was expected for it to only take 7-10 days... It has been over a month and I have tried contacting customer support and I was informed their system was down and they cannot track the status of my repair. They said they would call me back and I have yet to hear anything back after a week.
If you own an Apple product, do NOT take it to Geek Squad at Best Buy. Completely useless. The guy that took a look at my iPad (stayed frozen @ Apple logo when turning on) told me there was nothing he could do about it and that’d I’d have to buy a new one. I decided to take it to an actual Apple store and they were able to fix it. I did lose everything but luckily I had everything important backed up. Beats paying for a whole new iPad though.
I had gone down to geek squad in Pasadena and guy there didn’t wanna take my laptop because said his manager said weren’t taking older models so I didn’t get why I was paying for geek squad services , he just kept saying no to everything I wanted to get done on laptop I went down to montebello and Randy looked at my laptop and told me they were able to work on it and explained everything they had to do on it , way better service fast and easy to work with would recommend driving to montebello to get it fixed
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3.6 star rating with 46 reviews.
When is Geek Squad open?
Geek Squad is open now. It will close at 8:00 p.m.
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