Geek Squad

Beth Ann 

on Google

3 weeks ago

AVOID! There were signs this would be a horrible experience before my appointment even started. Called and was told they couldn’t give me any information over the phone for an Apple-authorized iPhone battery replacement. Told me I had to come in. Made an appointment and drove an hour to the store. Walked into a bunch of angry customers waiting. Mostly had not been contacted that their work could not be completed. The customer service reps kept looking at me and ignored me for 20 minutes before asking if I was checking in. Ta... read more

Wellington B 

on Google

a month ago

Customer service is a joke. The employees here are an embarrassment. Reserving an appointment is pointless. They won’t acknowledge you until an hour past your appointment time. 

Ani 

on Google

a month ago

Worst customer service imaginable. Had an appointment at 5:00pm. Was never spoke to until 5:45pm and told my phone wouldn’t be able to be replaced that day and that I would need to make an appointment for earlier in the day. WHY NOT SAY THAT AT 5:00 pm instead of wasting 45 minutes of our time for nothing. There were several other people in line and none of us were addressed. I told the lady working she should have told us at 5:00 instead of ignoring everyone and she had an attitude with me. Avoid this geek squad at all cost... read more

Gin Hammer 

on Google

2 months ago

Since Best Buy is the other authorized repair place in our area, I brought my MacBook Pro in for repair. I dropped it on July 30th. They said it would take 3 to 4 days. On Aug 6th (after one week) I started calling and leaving messages for the technician to find out what was going on. No response. My husband went to the store on Friday, Aug 8th and they said just finishing up from running diagnostics. (For over a week?) They said there was a bad cable. Brought it home opened it up and found the technician had broken a connec... read more