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Geek Squad
- Electronics
- Cumming, GA
About this business
Location details
2085 Market Pl Blvd, Cumming, GA, 30041, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I'm leaving this review because of Jonah's awesome help! (I hope it's Jonah and not Jonas) I'm writing this review a few days late because I forgot... but I remember his name was one or the other and he was apart of the geek squad. I really appreciated his help, because I was worried about the return policy for a laptop I had bought and had already unboxed. He explained the policy in detail and yeah they returned the laptop for me so it was a good experience. What stood him apart from others is the way he made me feel - I fe... read more
I'm leaving this review because of Jonah's awesome help! (I hope it's Jonah and not Jonas) I'm writing this review a few days late because I forgot... but I remember his name was one or the other and he was apart of the geek squad. I really appreciated his help, because I was worried about the return policy for a laptop I had bought and had already unboxed. He explained the policy in detail and yeah they returned the laptop for me so it was a good experience. What stood him apart from others is the way he made me feel - I fe... read more
It would be zero if possible. My daughter made an appt for the second time at a different location to have her phone repaired. She drives an hour to get there the. Told They can’t do it today both times. What is the point of an appointment if they aren’t honored?! Waste of time and gas! Extremely dissatisfied in the lack of communication. They should Not agree and accept appointments when they cannot honor their part’
I ordered two TVs (85" and 75") totaling over $3K on 1/11/2025, with a scheduled delivery date of 1/21/2025. At 1:30 PM on delivery day, I received a call from Joe Cobb, who said he'd be arriving after his next stop. Since then, I haven't heard from him. You'd expect they would reschedule for the following day, but no—they rescheduled for 1/28/2025 instead. I’ve canceled the order and will be taking my business elsewhere. Don't go to Best Buy or use Geek Squad.
I would give them -100 stars if I could. My experience with Geek Squad has been nothing short of terrible. When I purchased their membership, I was promised comprehensive service for all my appliances. However, after a technician (Michael) came to repair my dishwasher(purchased at Best Buy) , he charged me but never returned with the necessary parts. He also stopped responding to my calls. The call center staff were unhelpful and didn’t grasp the situation. To top it off, I never received a refund for the charges. I will nev... read more
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3 star rating with 40 reviews.
When is Geek Squad open?
Geek Squad is closed now. It will open at 9:00 a.m.
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