Geek Squad

John Frederick 

on Google

a week ago

The tech's are always polite and knowledgeable but there just aren't enough of them working. During my first visit, I needed a charger for the new tablet I purchased on-line. I thought it would be an off-the-shelf item but I was told by the greeter that I had to get it at the Geek Squad. Of course I didn't have an appointment so there were 3 people in-line ahead of me, NBD. Then as soon as they finish the person at the counter, instead of helping the next in- line, they'd ask if anyone had an appointment. My 2 minute purchas... read more

Duxubend Idk znd 

on Google

3 months ago

Went in this morning to geek squad and the guy told me that it wouldn't be 90 bucks it would be 180 and that's just how things were done nowadays so I'll have to say well I guess I must have gotten an outdated website and I commenced to look up into the left and realize that the $180 he was trying to charge me for a diagnostic was what their yearly subscription was and he continuously kept pushing that he doesn't have to reinstall my operating system when the whole point of going up there was have a diagnostic done to hopefu... read more

Denise Miller 

on Google

a year ago

Be careful taking a computer to this store for repair. I Took my computer in to the Westland store on Wednesday. My computer would not turn on. Switch I felt had been going for a while. sometimes it was hard to turn on. The person behind the counter Dark hair, beard and glasses took a look at it. He plugged it in and couldn't get it to turn on. He took it into the back for 5-7 minutes and came out. He said it could be the Mother Board, Switch or short in the Mother Board. He told me I needed to upgrade it. He could take ever... read more

Anonymous 

on Google

a year ago

Be careful taking a computer to this store for repair. I Took my computer in to the Westland store on Wednesday. My computer would not turn on. Switch I felt had been going for a while. sometimes it was hard to turn on. The person behind the counter Dark hair, beard and glasses took a look at it. He plugged it in and couldn't get it to turn on. He took it into the back for 5-7 minutes and came out. He said it could be the Mother Board, Switch or short in the Mother Board. He told me I needed to upgrade it. He could take ever... read more

Gerald Snyder 

on Google

a year ago

Biggest rip off ever! I was told when I bought my new phone that Geek Squad would be available for all my technical devices. I called Geek Squad this morning for assistance with a printer only to be told I would have to purchase an upgraded plan for $206 after already spending $200 at the time I purchased the phone. SCAM!