Geek Squad

Dezi Pitchford 

on Google

3 months ago

I recently took my laptop into the Geek Squad Service because I had a scratch on the screen and the brightness key was not working properly. I specifically took it in before my warranty ended so that it was covered. When I took it in, the worker was saying that it could be inside the screen, but I was explaining to him that it was the outside of the screen because it was hitting the keyboard when the laptop was closed. He said they may or may not fix it because it could be considered normal wear and tear. (I bought this lapt... read more

Andrejka email 

on Google

4 months ago

a few weeks ago I walked in at the front door of Best Buy an a professional, lucid, friendly young blonde guy helped guide me to departments i needed; phones and Geek Squad. At Geek Squad the first guy I talked with I think whose name was Weaver was helpful and told me for the first time about a membership that starts off $50 the first month. Earlier this year when I called to ask about getting my HP Envy diagnosed I was told it was $100 without being told about the membership.... This time around the next time I went to Gee... read more

Amanda Hall 

on Google

5 months ago

The worst service ever. They won’t even send a manager to talk to me. No one cares here. Don’t buy anything from Best Buy and expect this Geek Squad to service it. 

Shannon Linton 

on Google

a year ago

While in Fayetteville for a sporting event I was having serious issues with my new iPhone. I contacted Apple and was told by Apple to bring it to Best buy geek squad at the Fayetteville store to have it repaired or replaced. An appointment was made by Apple for that store. I was told I could try a walk in for faster service. Walked in and with no one in the area I was told "can't help u come back at your appointment ." I spoke with the manager of the store and was told "the can't repair iPhone at that store. Really! Do bette... read more