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Geek Squad
- Electronics
- Las Cruces, NM
About this business
Location details
2280 E Lohman Ave, Las Cruces, NM, 88001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bought a remote start kit through another company. Scheduled an install with Geeksquad. They gave me the run around for almost six weeks, rescheduling my appointment and tuen the tech was not in the shop on the day of my new appointment. I come from an hour away and no one called me to say he wouldn't be in. Rescheduled my appointment again only to be told they actually aren't trained to do it and I would need to go to El paso. Told customer service how I was told it could be done and then bounced around and all they said wa... read more
This has been the worst Geek Squad experience I’ve had in 15 years. I’m a photographer and always purchase protection for my devices. In every state I’ve lived—Michigan, Georgia, and New Hampshire—the repair process has been consistent: a 21-day maximum turnaround and frequent updates. I typically received my devices back within 10 days. My recent experience at the Las Cruces location has been completely different. I received no communication at all about the status of my repair, and after 24 days I was told they don’t know ... read more
Just drive to the Apple Store. There was a lack of follow through, and they are unavailable by phone call. You will be routed to a customer service call center who can’t contact the desk directly.
I went in for an appointment to have my iPhone serviced yesterday 3:20pm 5/11/25 and the guy at the front desk of Geek Squad asked about my issue. I was explaining how my battery isn’t holding a charge like it used to. In the middle of my explaining, his supervisor asks a question to an associate nearby and he jumps into their conversation as if I wasn’t in the middle of talking. It felt disrespectful to not be attentive to a CUSTOMER in the middle of them speaking (let alone how rude it is to walk away when anyone is talkin... read more
Stayed on the phone for a total of 7 hours, got cut off 3 different times without a call back ...... TERRIBLE service and now my laptop has to go to the store to repair what was done by the "agents". Definitely, out of the country and would not trust again!
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 2.9 star rating with 56 reviews.
When is Geek Squad open?
Geek Squad is closed now. It will open tomorrow at 9:00 a.m.
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