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Geek Squad
- Electronics
- South Charleston, WV
About this business
Location details
39 RHL Blvd, South Charleston, WV, 25309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Was lied to multiple times, can't call and speak to anyone. Customer service via chat will only disconnect or just simply not respond when you try to check the status. It was sent for repair, but returned to store multiple times because they chose not call me like I was told they would. Charged me for the repair. The employee lied to me stating the bad ram was replaced. When i asked for proof, he back tracked amd just blamed the service center. I'd rather throw my laptop away I just bought a few months ago then ever deal wit... read more
Never again! I paid an extra $40-50 for protection on a Lenovo tablet I purchased as a Christmas gift. The screen broke and I took it in for repair. I was told it had to be sent off to Lenovo for 2-3 weeks. So disappointing to tell my son, when he was hoping for an exchange or a couple of days repair, at worst. So boom, I get a text about a week later saying it was unrepairable and to come in to pick out another tablet. I go in, thinking it is just a simple exchange, but no, I get a store credit for the $96 I paid on Christm... read more
Was told going to be only a hour wait to get my charging port fix by the nerds. Been here 7.5 hours and counting. They don’t seem too competent
Can’t nobody tell you why you have AppleCare + if you are paying the best buy total membership. No body knows what I will be missing out on if I do not pay the $8.99 per month. All they can say is that it is a perc of having the Best Buy membership and continue to say I need to call to get information on what I need it for. Do I need it in addition with the Best Buy membership? If so I need to know what will it do that geek squad services will not do for me.
incredibly incompetent team! do not waste your time! brought a custom PC to get set up and not only were they physical dirty, leaving nasty marks all over the glass, but also did not care about the quality of their work. they did not listen to my request! i asked for windows, i said i would purchase it, they did not install an active version of windows, saying all is good. took it back bc it was NOT good, it wasn’t an actual purchased version of windows, i took it back and asked for actual windows. they said they could fix i... read more
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3.3 star rating with 28 reviews.
When is Geek Squad open?
Geek Squad is closed now. It will open tomorrow at 9:00 a.m.
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