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Gateway Auto Repair
- Auto Repair
- Mountlake Terrace, WA
About this business
At Gateway Auto Repair we evaluate ourselves by the satisfaction of our customers. Your car repair is our mission. At Gateway Auto Repair our core values revolve around the 5 service dimensions criteria below. Call for Same Day Service! 5 service dimensions Reliability- Ability to perform service dependably and accordingly. Responsiveness- The willingness to help customers and provide prompt service. Assurance- The knowledge and courtesy by employees and their ability to convey trust and confidence. Empathy- The caring indiv... read more
Location details
5601 244th St SW, Mountlake Terrace, WA, 98043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Rude, disrespectful , can’t even give you a time range on how long a simple maintenance check might be when you have an appointment. And hangs up on you.
I’m deeply disappointed and disturbed by my experience at this shop. Not only was the owner rude and unprofessional, There is absolutely no excuse for that kind of behavior—especially in a place of business that deals with the public. I went in expecting basic respect and fair service, and instead I was met with hostility and discrimination. It’s unacceptable, and it’s something people need to be aware of before giving this place their business. No one should have to tolerate that kind of treatment—ever. I will never return,... read more
Went today to request a system flush and a thermostat replacement as it is getting warm on the highway (not in idle nor during city driving). The technician asked me if it was overheating; I said "yes, a little" so he walked out to the car (Dodge Durango) and asked me to pop the hood, which I did. He found that I was low on coolant; he went to the shop, brought coolant out and topped off the system. He charged me $50 for this top off. During the look at the cooling system (5-6 minutes?) most of what he told me (about 80% giv... read more
Easy to talk to someone and have my car ready. Sometimes it's a wait but they always get my car back on the road :)
Frequently asked questions about Gateway Auto Repair
How is Gateway Auto Repair rated?
Gateway Auto Repair has a 3.2 star rating with 141 reviews.
When is Gateway Auto Repair open?
Gateway Auto Repair is closed now. It will open on Monday at 8:00 a.m.
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