Gastroenterology Associates of Southern California

Yelena 

on Google

a month ago

First, I tried to make appointment over the phone ,they asked weird questions about my tattoos and drugs addiction (not sure how it's relates to gastroenterology )and said that I could only have appointment over the phone . I declined the offer and hung up on them because I lived in apartment complex and don't want to screaming over the phone so my neighbors could hear everything about my addiction or about my butt tattoos . Then I made appointment myself on their website . On day of appointment showed up to office and recep... read more

Cece Curtis 

on Google

3 months ago

I have not got far in the process after being referred to this office. There appointments, including tele-health calls for a simple intake survey, are booked a couple months out. We made an appointment for 1:00pm. I recieved the call at 12:54pm. I asked the caller to call me back at 1:00pm as I was at work and could not punch out yet. She responded with an annoyed tone and told me she would have to call back later. I stated this was terrible customer service, I had changed my lunch to accommodate their poor procedural practi... read more

Glenn 

on Google

4 months ago

Worst customer service ever 

Desiree Ojeda 

on Google

4 months ago

The worst call center, they did not know how to do there Job and because of that my scheduled appointment was cancelled. An appointment that I had 3 months in advance. Joe A the new patient scheduler started raising his voice and interrupted me plenty of times , he didn't want to help me or give me all the information I needed. He kept switching up his side of the story on why things weren't being handled, everything he said wasn't constant which made me believe he was lying. He said everything was documented yet said he cou... read more