Garden OB/GYN - NYC Midtown West

Jisu Kim 

on Google

3 weeks ago

Poorly managed. I changed the pharmacy address and they ended up sending to the wrong address. 

Keren Straus 

on Google

a month ago

Edit 6/30: unfortunately this issue has yet to be resolved. After finally hearing from someone and days of back and forth, I was told they cannot help with the matter. They did not put me in touch with anyone who can help after that. Edit: it is great that the office would like the opportunity to review this with me and assist in finding a resolution but they have not reached out or told me how I can reach someone to discuss the matter. Warning to future patients: I have been stuck in a billing nightmare with this office sin... read more

Demetra 

on Google

a month ago

AVOID. I have been a patient here since 2020 and am very disappointed with my recent experience accessing my patient portal and medical records. Over several months, I have called multiple times and was repeatedly told the IT team would follow up, but I have received no response or resolution. Despite ongoing requests, I have not been granted access or received any meaningful assistance to retrieve my own medical records!!! This level of communication and lack of follow-through is unacceptable for a healthcare facility. Due ... read more

Vanessa Cameron 

on Google

a month ago

They have really gone south with attention to care and detail. I need to leave this practice ASAP. For the third year in a row they incorrectly wrote my Mammo script as screening vs diagnostic. I went to apt and am unable to get the test because it’s not bilked properly. I called office to request it be updated but the people who answer are over seas answering service people who aren’t able to help in any timely way. Most frustrating? I spoke to the managers the past 2 years about this exact issue and it keeps repeating!!!!!... read more

Devin Brown 

on Google

a month ago

TLTR - terrible at record keeping, scheduling, and following up. Until Northwell Health implements serious changes, AVOID this practice. As a first-time dad with my wife now at 38 weeks, I'll admit I didn't know what to expect from an OB GYN — but I've learned enough to warn others. Things seemed manageable at first, aside from bouncing between different offices for different types of visits. But as we approached the final weeks of pregnancy, the cracks became impossible to ignore. For starters, we've had zero access to test... read more