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Gap Supply

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1.0
2 reviews
|Other|Elgin, IL 60123

209 N Airlite St, Elgin, IL 60123

(888) 980-5337

https://www.hardwareresources.com/tasklighting

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2 reviews
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D. F. on BirdEye

5 years ago

02/28/2016, 22:53 PM
Lights looked great at the beginning. But had issues later and called customer service. Very poor service they sent a part that I was supposed to have at the beginning, after yet another failure, they recommended another light. Customer service was not good. With the hassle I should of got lights from Lowes or something.
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John C. on BirdEye

6 years ago

10/08/2015, 06:47 AM
Unreliable products. Poor customer service. Horrendous refund policies. Two (2) years ago our contractor installed a Gap Supply under cabinet LED lighting system with wireless dimmer. After one (1) year the system stopped functioning properly. At the recommendation of the local Gap Supply affiliate we purchased a product from the GoLEDLite.com web site that failed to correct the problem. Attempting to return the product, the GoLEDLite web site mandated completion of an online form to Gap Supply which required acceptance of a store credit (instead of a refund) while also requiring a 10% restocking fee as mandatory conditions for processing the returned item. Gap Supply did not return my telephone or email inquiries about these unreasonable return policies/procedures. After initiating a complaint with PayPal, GoLEDLite finally contacted us and falsely claimed we would have to close-out our PayPal complaint in order to receive a refund. We wisely ignored GoLEDLite's bogus instructions and thanks to PayPal, subsequently received a full refund. We don't ever intend to do business with these shysters again.
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