Galaxy Home Recreation - Broken Arrow, OK

Christy W. 

on Birdeye

a year ago

Well back to posting again since we was ask to take it down and they would fix things and never heard back from anyone even as high up as managers. They lied to get us to take down review. First off my sister and her husband was lied to from the get go from the salesman. He could be a car salesman. He lied about what was included and a lot of shock hit once they started preparing for install. You have to buy sand and then the concrete. Wait the rock too. This dude lied all the way around to make a sale. For the pool $45000 a... read more

Cyrustine 

on Birdeye

a year ago

If there was less than one star, I would give it! From the time we purchased our pool until now, 4 years later, it has been a nightmare! I could go on for days, but I'll only highlight the mess!!! Our original order was incorrect because of the salesman. He was forced to come to our house on a Sunday night to install parts that weren't on the order. I asked him if he knew what he was doing and he said he watched youtube video. I should have known then that we were going to have problems. His work was BELOW SATISFACTORY, only... read more

Charles B. 

on Birdeye

2 years ago

When pool was delivered the pump was not what the salesman told us what it was going to be so beware and look up part numbers before you purchase 

Debbie P. 

on Birdeye

2 years ago

I'm giving a 4 star not for the pool but for an employee who finally explained how to take care and service my pool....was sold a semi inground...but no pool school or any info....going in the sales people never knew anything about the working of the pool....only to try and sell you something else....finally after almost a year after install I went to reno...no help just confusion by under trained staff....went to memorial and met Noah he explained how to run my complete system and now it all makes sense and explained the ch... read more

Sandi F. 

on Birdeye

2 years ago

I bought a pool from Galaxy in OKC, OK. The buying part of my transaction was great, the other part was horrible. The people who came out to put my pool in were contractors who didn't speak English. They dug out part of my yard for the pool which I liked, but left a 12ft wide 7 ft tall pile of dirt in my backyard. They said that they were not responsible for hauling it away. I have all the equipment for the pool and have no way of knowing how to put it together. I am having to pay someone a lot of money to haul the dir... read more

Hilary S. 

on Birdeye

2 years ago

WORST EXPERIENCE! DO NOT PURCHASE A POOL HERE. Our's is still not complete. Levi, the pool install manager, contracted a crew that has never installed this type of pool. It was literally their first time. They dug the hole too large, piled dirt 5+ feet high on our patio. Any rain, flooded our patio and came within an inch of entering our house. This company has no regard to the care of our property or the care of their work. Our liner was installed wonky and is lower on one end making the entire pool look unlevel. Levi h... read more

Chrissy C. 

on Birdeye

3 years ago

we purchased our pool in February 2020 and couldn't wait until install in April. The installers show up this morning and first thing the installer starts doing is trying to get me to pay him more money. He first stated that I had roots in my yard and he would have to charge me a stump grinding fee. I said no. He said well, we will need to do more of a dig that quoted. Now mind you, our yard is FLAT. I said well I think Ill just call Tony at the store, because none of this was mentioned in our agreement. Tony completely bac... read more