FTECU Inc

D R 

on Google

2 months ago

Customer service is not that great. After consistent efforts to reach out for tech support I was able to work with them to get my ECU flashed. The tune is a nice improvement over stock and I am happy despite the few weeks it took to get things sorted out. 

Jay Aresix 

on Google

3 months ago

You can’t speak to them directly and I’ve had several calls in to the AI they have scheduled 3 call days today alone with never any answer or response. I have bikes waiting and upset customers. We have 3 bikes here waiting. Waiting for days. Hopefully this negative review will get us some response from the business. They keep taking our money and then our license’s disappear after the initial flash. 

D R 

on Google

4 months ago

Bad customer service. You cannot get in touch with anyone from this company. Keep that in mind if you decide to purchase their products, you will be waiting a long time if you run into an issue. 

Shahin Garrossian 

on Google

7 months ago

I’m a dealer with ft ecu and getting very frustrated with their products and specially their services. I have defective products that they are not refunding and now they have an automatic voice service that is AWFUL! Iv been trying to get this resolved for almost 1 month now. I bought 2 sensors as they told me and they don’t work. As a dealer with you for almost 4 years I’m very disappointed can’t reach anyone. I would recommend people to use caution when using ft ecu. They can’t resolve their issues or answer phones now. I ... read more

Christopher Fierro 

on Google

a year ago

Great products backed by a professional and knowledgeable team. I’ve owned a quick shifter for about four or five years and suddenly it stopped working. They simply told me to take it off the bike ship it in and they would figure out which one of the sensors if not, both is bad and replace it. Great warranty for an awesome product that they stand by.