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Frost Bank
- Banks
- Austin, TX
About this business
Specialties Banking. Investments. Insurance. Texas roots. World-class service. From banking and insurance to all your investment needs, Frost is here for you. Literally. If you're in Texas, chances are there's a Frost nearby with folks you can trust to navigate you through any financial decision, no matter how simple or complicated. And because we put people first, you'll get the kind of customer service Frost has been known for since we first started serving this great state six generations ago. You'll also be able to take ... read more
Location details
2421 E 7th St, Austin, TX, 78702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Had a disappointing experience at Frost Bank that I feel compelled to share. The teller who assisted me seemed unaware of the various options available, which was quite frustrating. Initially, I approached the situation with patience and an understanding mindset. However, things took a turn when I felt I was treated differently — assumptions were made about me, and unfortunately, they were voiced for everyone to hear. It was saddening, disheartening, and honestly, quite embarrassing. I always strive to work collaboratively ... read more
This "New" staff literally do not know what they are doing.. lobby was full of upset customers.. 3 customers requesting cash back while cashing/depositing a check, I was one of them. We were being told we could not receive cash back Incase the checks don't clear.. I've always been able to cash my check and take 100 cash at the same time. The banker had her manager come tell me I couldn't get cash back either that I would need to wait until my funds are available the following day. I called customer service and they made the ... read more
The people at this branch aren’t very bright. I had a situation with a deposit that could have easily been explained to me. They behaved so strangely and suspiciously and would not explain what was going on. Was trying to open an account at frost- I’ll pass.
Excellent service
This branch is great, the people there are great. Frost bank as a whole, however, is the worst banking experience I have ever had and it's not even close. Their systems lock you out of your online banking frequently, for inaccurate and bogus causes, and it happens quite often. I will never bank again with Frost. I will recommend my friends and family never bank again with Frost. If you are reading this and thinking about opening an account at Frost bank, please listen to me when I say any bank would be better
Frequently asked questions about Frost Bank
How is Frost Bank rated?
Frost Bank has a 3 star rating with 12 reviews.
When is Frost Bank open?
Frost Bank is closed now. It will open at 9:00 a.m.
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