Frontier Utilities

Laquita King 

on Google

5 years ago

My apt is 500sq ft. My first bill was 250..and my lights were off 3 days that month and they act like they couldn't find the outages anyway they said switching plans would make my bill cheaper so I switched plans and guess what my bill it 250.94. I'm looking for other providers as we speak. 

Carla BARNES 

on Google

5 years ago

When I first digsig up with them for sboab a year my bill eas nomal I was really satisfied! Until all of sudden my bill went from 160.00 to 243.00 I Knoe me and my son is Not using that much electric!! Very unhappy! Dissatisfied I'm not going to argue with them I'm not going to be calling them another time about this Bill!! It is Too many Other companies I can go with!! 

Nicky 

on Google

6 years ago

They have the worse customer service in life. I have never experienced such negativity towards a paying customer. The whole building is unprofessional up to the office of the President. 

Mike Sterlacci 

on Google

6 years ago

Dishonest & False Advertisers. STAY AWAY. When I signed up they said 7 cents per KWH - Its actual a variable rate that goes as high as 14+ cents per KWH. I honored my contractual obligation until they sent notice of intent to renew - I changed to Trieagle Energy and authorized 11/14/18 to change. Apparently Trieagle changed earlier than that so FRONTIER ASSESSED A $206.36 CANCELLATION FEE!!! AFTER 24 MINUTES ON THE PHONE WITH FRONTIER WITH THE FIRST REP THEN THE SUPERVISOR THEY WON'T BUDGE!!! 

Heidi Sterlacci 

on Google

6 years ago

Update. After my complaints on social media I’m happy to report that Frontier called me back and made it right. Although it’s unfortunate I had to take such action to get their attention they did waive the short rate penalty charge and released me 2 weeks early to my new provider. All that to say if you’re persistent they will work with you. Overall that’s about as good as you can get with any major company, one of its size. Thanks for reading