Frontenac Pools

Bill M 

on Google

3 weeks ago

We initially contacted Frontenac Pools to discuss a pool and hot tub project, as we had seen firsthand a similar project they completed for another family member. I mentioned that to Logan on our first meeting, and the first question he asked was “Were they completely happy with their project”. We were impressed with Logan and his team from the initial meeting to discuss the project, to the final completion and review. The team was onsite every day weather permitting and completed the project within the time suggested and on... read more

Shirley McIntosh 

on Google

8 months ago

Not very impressed so far. Kelsey is very knowledgeable in the office. But the customer service leaves a bit to desired. We ordered a hot tub in April, we understood it was on B/O. We had hoped we would be kept updated but we never heard from them unless we stopped in or called. We were told the wiring would be fixed for 220 as opposed to 120 it comes with. Here we are with hot tub and water installed and the wiring has not been changed. If they tell you something it shouldn't be up to us to fix it. When they did call it was... read more

Nadine Thompson 

on Google

10 months ago

Excellent. Friendly and fast service. Found what we wanted at a price we could afford! 

Wayne McArthur 

on Google

a year ago

We bought our hot tub from Frontenac Pools a few years back and it has been great and trouble fee. Until this spring when some water I left in the system froze and crack a wet end pump cover. I needed some special order o rings and 2 pump covers. I called them and Kelsey answered my call and was very helpful in locating the odd size o rings and ordered me 2 wet end assemblies for my repair. Kelsey is an absolute rock star. Not only did she get me the parts quickly, everything fit perfectly and the parts came in under budget.... read more

Dustin Washburn 

on Google

a year ago

I very rarely write reviews, and I only write one in exceptional circumstances. Frontenac Pools is truly exceptional. I can be long-winded, so here’s a quick summary: Extremely competent and knowledgeable, extremely helpful and supportive, and they’ll stick with you and continue to support you after the sale is made. Here’s the longer version, a few more details: When I connected with Frontenac Pools, Steve (sales associate) told me that they treat their customers like family. If I’m being honest, I thought that was a little... read more