Friendly Dodge Chrysler Jeep Parts

Kyle T 

on BBB

4 months ago

Check engine light came on day after buying. After contacting service department multiple times over the course of a month with no response I decided to change my oil that they "changed" before I picked it up. While changing my oil 8 discovered it was burnt bad and a quart and a half low. Fixed my check engine light issue and I still haven't gotten a response from them. They also were supposed to undercoat my truck for free but that hasn't happened either and no one calls back about it. I would never purchase a vehicle here ... read more

Katelyn K 

on BBB

6 months ago

Brought a 2022 dodge truck to Hamilton dodge. 15 days later, the truck died again and brought it to them for a reoccurring issues that have been brought up several times to them management Think safety is a joke to customers. They wanted us to keep driving the truck until the parts have come in. We told him no. We wanted a rental for the reoccurring issues they known about this issue for a long time 

Leon P 

on BBB

9 months ago

It's sad once again I have to go this route due to friendly dodge in pen yan don't back up there work that they did on my truck. It went there for work and they told me it needed cylinder heads so I told them to install them and truck didn't start so it went from the heads being bad to now you need a engine so they had a used engine with 40 to 60k on it and the used cylinder heads they they installed on my engine and they finally got it together and it started I then came and payed them and go outside to drive my truck away ... read more

Charles A 

on BBB

10 months ago

I Bought a 2018 *** ****with 60k miles. i was the 2nd owner. With the truck the dealer sold me a 4 year unlimited mile warranty for the truck. I explained how this truck was going to be used for a buisness, and was happy to pay for the warranty with the purchase of the truck. A year later the truck had issues, brought it in for warranty. After all said and done, it was around 9k worth of work. Which was covered no problem under the warranty. 2 years goes by the truck broke down again. ******** *****tried to diagnose the truc... read more

Trevor H 

on BBB

a year ago

Nothing but problems since I bought my car. Been in the shop more times than I’ve had it. 

Shelly S 

on BBB

3 years ago

I bought a brand new vehicle from their branch in Hamilton which was transported from this branch, right upon delivery there was significant pant issues including bubbling! A new vehicle with 100 miles paint bubbling?!? I was provide a “we owe you body work and paint correction” over a year I fought with them to hold up their end of the bargain and they never did. I continue to bring the vehicle back for more and more issues the brand new vehicle would randomly slam on his brakes when going in reverse even though nothing was... read more

Ashley R 

on BBB

4 years ago

Where do I start? They started off awesome. I was paying in full for my vehicle, and they made the process super easy. Well, not long after purchasing, I realized that the my sky in my Jeep renegade did not work. Also, my battery was bad. 17k up front, you’d expect that to work right? I contacted the penn yan branch and they had me take her in. I was super nice to every staff member there. And they were too. To my face. I have dash and rear cams in my car. So when I’d sat there for hours to get my my sky fixed, only to see o... read more

Jeremy S. 

on BBB

4 years ago

I do not recommend this dealership. Took my wife's 2009 **** *******in for a rear end noise diagnoses. For starters, there is a sign on the door about masks required, and not a single employee was wearing a mask. Now about the service, I told them the rear brakes need to be done, I already know that and I will do that just wanted the other noise diagnosed. While looking at the rear, they found a front ball joint, leaking transmissions line and surprise, rear brake pads and then charged me a diagnostic fee. I shouldn't be cha... read more