Freedom Furniture Warehouse - Welshpool WA

CJ 

on Google

2 months ago

A shout out to Rafael, young Brazilian guy for fantastic customer service. He was friendly, efficient , very helpful and respectful. Can’t say the same about the receptionist who could barely raise a smile and looked like she’d rather be anywhere else. Disrespectful for a customer not to be greeted. Suggest extra training… 

Iain McLaren 

on Google

4 months ago

We decided to spend a bit more to get a nice dining table for our family that will last many years as our family grows, so we purchase the Bowral 2.8m dining table and accessories in April 2024. Within a few months a crack appeared in the table top so contacted Freedom through their claims and warranty process. We received basic responses every 4-6 weeks, and it took forever for anything to happen. I had to raise the issue with Consumer Protection WA before Freedom started to respond and get the process moving. It took over ... read more

Sam R 

on Google

5 months ago

Don’t order from freedom. Terrible customer service and once you have paid them money they make it impossible to speak to anyone directly if you have any issues. Our recent table we ordered was delivered significantly damaged. When we raised this with them. They have refused to speak about it over the phone - will only chat over email. They have said they will replace the product, but only if we pay for the product to be repackaged? What sort of offer is that? Deliver defective goods and then make the customer wear the cost ... read more