Fredon Animal Hospital: Roche Michelle DVM

Rebecca L. 

on Yellow Pages

7 years ago

I have been using them for over 15 years for my cats and dogs. They have been wonderful but in the past several years the quality of service has decreased, primarally due to the receptionist staff. They are very rude on the phone and not kind in person either. They open at 8 but never turn the phones on until 8:15. Today was the final straw myself as well as My family will be switching vets. My dog was having weezing so I called all morning until 8:17 when the phone was off of voice mail to make an appointment. They told me ... read more

Lauren W. 

on Yellow Pages

7 years ago

Worst experience ever! Rude receptionists that can't do their job properly. Take your money elsewhere to somewhere you will be welcomed! I don't know how this place stays in business with the lack of respect for their customers and lack of professionalism! 

Chris D. 

on Yellow Pages

8 years ago

We have a trip planned to go internationally with our cat. We were given wrong information and no explanation as to who or why the mistake was made. The secretaries at this place are utterly incompetent and do not take responsibility for their actions. Now I have to wait on them to get more information and my flight is three days away. I don't know what to do as I have already payed hundreds on the travel fees for my cat. Terrible! 

Nikki L. 

on Yellow Pages

11 years ago

I was recommended to this place many years ago by a former employee that worked there. And I have to say, I cannot say enough nice things about this place. Dr. Grau is excellent, and I think once people started getting wind of this place, she was booked up. We now see Dr. Roche, and she is the only one (besides Dr. Grau) that my sheltie will go to. The facility is very clean, and they are very inexpensive for a vet's office. The only issue I have is that some of the women at the front desk are very rude, particularly, Marlo.... read more