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Freddy's Frozen Custard & Steakburgers
- Restaurants
- Helena, AL
About this business
At Freddy’s Frozen Custard & Steakburgers, we bring the perfect blend of delicious treats and savory meals to Helena, AL. As a renowned fast-casual restaurant, we offer a mouthwatering menu that includes our freshly churned frozen custard treats and premium, cooked-to-order steakburgers. Located in the heart of Helena, we’re a favorite among locals and visitors alike for our genuine hospitality and quality ingredients served in a clean, family-friendly environment. Whether you're craving a sweet treat or a satisf... read more
Location details
2556 Helena Rd Suite A, Helena, AL 35080, Helena, AL, 35080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 10:00 p.m. | |
| Tue | 10:30 a.m. to 10:00 p.m. | |
| Wed | 10:30 a.m. to 10:00 p.m. | |
| Thu | 10:30 a.m. to 10:00 p.m. | |
| Fri | 10:30 a.m. to 11:00 p.m. | |
| Sat | 10:30 a.m. to 11:00 p.m. | |
| Sun | 10:30 a.m. to 10:00 p.m. |
I got a couple different burgers. The chilli cheese fries, onion rings, the chilli dog. 1st off the onion rings they was really good. Enjoyed them. The chilli cheese fries good. The chili dog was okay it's a hotdog. But the burgers that is a no for me. Patties or too thin. Taste like a condiment sandwich with burnt burger seasoning. I like a smashed burger over a thick pattie. But these patties are smashed to the floor then put on the grill. Not good. Overall rating 3/5
Every time I come in here, they ignore me for quite some time and then I get my food cold, and while the ice cream should be, the rest of it should not. I dunno what's happening to customer service, but this is unacceptable.
We ordered online ahead of time just to be told that they were out of vanilla ice cream when we got there. Ok, it happens we can do chocolate. Then when we finally get our shakes 10 minutes later to go with our cold burgers, there were no fries in the bags? So we had to wait another 10 minutes for more fries. Severely understaffed and service was lacking. Won’t be back. 30 dollars wasted and cold food
Idk how this place ever has anything other than a 1 star. I’ve been to this place 5 times, and all 5 times something has either been missing or wrong. In this particular time, I ordered a tub of ice cream with several topping, only to get the tub of ice cream with every topping in a bag on the side. Not only that, but I’m missing 2 toppings. I love when I go to an ice cream place and order ice cream only to be told that I’m going to have to do their job and mix the toppings in the whole tub of ice cream. I’m done going to Fr... read more
Frequently asked questions about Freddy's Frozen Custard & Steakburgers
How is Freddy's Frozen Custard & Steakburgers rated?
Freddy's Frozen Custard & Steakburgers has a 3.8 star rating with 283 reviews.
When is Freddy's Frozen Custard & Steakburgers open?
Freddy's Frozen Custard & Steakburgers is closed now. It will open at 10:30 a.m.
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