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Fred Loya Insurance
- Auto Insurance
- San Marcos, TX
About this business
Location details
1941 N Interstate 35 Frontage Rd Ste 119, San Marcos, TX 78666, San Marcos, TX, 78666, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Horrible place ever to get insurance very unprofessional, very disrespectful, won't take payments in office or over the phone . Raised my monthly rate without notifying me , tried to contact claims department several times and they never returned my calls. Got a claimed filed against me and filed without ever being reached out for questioning or without details of claim. I don't recommend any fred loya location at all. Froze my account for no reason all . Note: would not even give them the 1 star but needed to just to post!!... read more
Excelente atención.
I was rear-ended in July by a driver insured with Fred Loya, and it’s now mid October — I’m still waiting for reimbursement for my rental car expenses. I’ve had to pay nearly $3,000 out of pocket. Throughout this entire process, nobody at this company has followed up, returned my calls, or responded to emails about the reimbursement checks. Their customer service is absolutely unacceptable. Nohely Arvizu was my adjuster and never followed up on any communications that were left for her. If I could give 0 stars, I would. Plea... read more
Ximenna was quick to assist and knowledgeable. She provided outstanding service. She was patient and kind. Employee of the month status. 🙌
Employees here are not properly trained my payments change and I was not notified so when payments came up, it was a struggle to try to communicate with them. They pretty much told me if I don’t pay the full amount. I’m not gonna have my insurance. My husband and I will definitely be looking to switch to something else.
Frequently asked questions about Fred Loya Insurance
How is Fred Loya Insurance rated?
Fred Loya Insurance has a 3.6 star rating with 64 reviews.
When is Fred Loya Insurance open?
Fred Loya Insurance is open now. It will close at 6:00 p.m.
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