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Fred Loya Insurance
- Auto Insurance
- El Paso, TX
About this business
Location details
1800 Lee Trevino Dr Ste 201, El Paso, TX 79936, El Paso, TX, 79936, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Our experience with Fred Loya Insurance has been extremely frustrating and disappointing. We have made repeated attempts to contact our assigned adjuster regarding our vehicle claim, and we have received little to no response. Calls are not being returned, communication has been poor, and we have had to repeatedly chase down answers about our own claim. When someone is already dealing with the stress of an accident and a totaled vehicle, the last thing they should have to do is beg an insurance company for basic communicatio... read more
I need to give them a AMAZING review Rocio went above and beyond for us getting our stuff situated with our finance company we had tried to get straightened out for several months! THANK YOU SO MUCH!!
If I could leave zero stars, I would. I have never dealt with a company that made me work so hard just to get updates on their own claim. Fred Loya accepted liability, yet I spent weeks chasing adjusters instead of recovering from the accident their insured caused. I left countless voicemails, repeatedly called my assigned adjuster, requested multiple supervisor callbacks, and still could not get basic communication. Every time I thought I was making progress, I was sent back into another round of phone tag. Calling back wit... read more
Nobody answers the phone. I've spoke to plenty adjusters (Chantelle Simmons, Roxanne Rojas, Yesenia Herrera) neither calls back to inform me on my claim since May.
Double charges all the time
Frequently asked questions about Fred Loya Insurance
How is Fred Loya Insurance rated?
Fred Loya Insurance has a 2.8 star rating with 196 reviews.
When is Fred Loya Insurance open?
Fred Loya Insurance is open now. It will close at 6:00 p.m.
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