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For more than 150 years, we’ve been offering unparalleled business, home, auto and life policies – all designed for your peace of mind. Headquartered in Frankenmuth, Michigan, our experts are available in 15 states. So whether you need to get a quote or file a claim, start a conversation with one of our local, independent agents today. For your convenience, we also offer 24/7 claims support for needs outside of core hours: (800) 234-4433
1 Mutual Ave, Frankenmuth, MI, 48787, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:00 a.m. to 5:30 p.m. | |
Tue | 8:00 a.m. to 5:30 p.m. | |
Wed | 8:00 a.m. to 5:30 p.m. | |
Thu | 8:00 a.m. to 5:30 p.m. | |
Fri | 8:00 a.m. to 5:30 p.m. | |
Sat | Closed | |
Sun | Closed |
I was in a severe car accident last year. I badly injured my right shoulder, my neck and my chest. This injury eventually led to sleep deprivation, which also led to a series of counseling. Throughout this entire time, my insurance company never paid any of my medical expenses. They never paid any of my lost wages. Instead, they tried to fight me on every single charge. I filed three MROs to release my medical information. They claim they never received a single one. I individually reached out to every single clinic to ask t... read more
I've been a customer for several years. Everything was fine until I needed them. Then they lied and cheated their way out of their liability in my claim. They were extremely rude to me on the phone. I will never do business with them again. BEWARE!!!
Excellent company. We had a claim and the adjuster couldn't have been more helpful and pleasant to work with. I would highly recommend them to anyone!
Frankenmuth Mutual Insurance Co. is a joke, they will come up with different reasons why your claim is not covered, give you notice that you must pay out of pocket to fix the issue, then call you liar or say they don't believe you even when you send them pic of the repaired area, and the best part they will then say your home was improperly underwritten and cancel your insurance... STAY AWAY FROM THIS COMPANY!!!!!
Great company. Pays valid claims promptly. Good service and caring employees. They've always treated me fairly and with respect.
Stay away from Frankenmuth Mutual Insurance Co. Had my first claim ever. Rude adjuster keeps coming up with reasons and excuses why they will not honor claim. The whole ordeal was nothing more than a big confused mess. Thanks to them, we will probably be homeless with health issues. Had fire, but they say because house was not built to code in 1975 (we bought house in 1992), we are responsible for the repairs.
Frankenmuth Insurance has a 3.3 star rating with 418 reviews.
Frankenmuth Insurance is closed now. It will open tomorrow at 8:00 a.m.
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