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Franciscan Medical Clinic at St. Francis
- Federal Way, WA
About this business
Location details
34503 9th Ave S Suite 100, Ste 100, Federal Way, WA, 98003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Showed up this A.M. at seven for an appointment that I scheduled months ago. Just to find out that the doctor had called out sick! Nobody bothered to call me. Text me email me or anything huge inconvenience. We all know how long it takes to get an appointment, and they can’t even give the courtesy of the phone call!
When I call the clinic for help with my appointment, the staff on the phone do not communicate well and do not seem to fully understand my situation as a patient. They are not very friendly or kind when speaking, and it makes it difficult to solve simple problems. I hope the clinic can improve their phone communication and provide more patient-centered, respectful service.
I have been patient at this clinic for decades. My doctor retired. I was trying to make an appointment for a Wellness Visit with doctor that replaced him. I was calling on 2 different days. Always being on hold for a long time, the first time I gave up after 15 minutes. Then, I have to wait 3 months for the Wellness Visit appointment because I am considered a new patient. I would like to make the appointment online but I can't do that because I am a new patient. This is inconsistent with the message franciscan health recorde... read more
Frequently asked questions about Franciscan Medical Clinic at St. Francis
How is Franciscan Medical Clinic at St. Francis rated?
Franciscan Medical Clinic at St. Francis has a 3.7 star rating with 47 reviews.
When is Franciscan Medical Clinic at St. Francis open?
Franciscan Medical Clinic at St. Francis is closed now. It will open tomorrow at 7:00 a.m.
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